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The Essential Skills for Customer Service Excellence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

21 - 31 Jan, 2015  11 days

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The Essential Skills for customer Service Excellence” Master class Course Customer Service excellence.

Our Mystery Shop Evaluates:

  • Customer Service Standards
  • Product Knowledge
  • Adherence to Policies and Procedures
  • Employee Integrity
  • Wait Time and Processing Time
  • Speed Employee’s ability to connect emotionally and intellectually with each other.

 WOW factor! Core Competencies addressed in the training:

  • Customer service excellence (Hello how may I help)
  • Communication with Customers Handling difficult customers and complaints Working customer service teams and team motivation
  • Understanding the customer service processes
  • Understanding customer experience

 Empower your staff today!!!

 For booking contact CCSP today. We Train, We Recruit, We Outsource. Contact information: Contact center Support Professionals

7, Ikorodu Road, Maryland, Lagos, Nigeria Jan 21 - 31 Jan, 2015
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Erica Ayenuro