The Essential Skills for Customer Service Excellence
Lagos State, Nigeria
Jan 21 - 31 Jan, 2015
The Essential Skills for customer Service Excellence” Master class Course Customer Service excellence.
Our Mystery Shop Evaluates:
- Customer Service Standards
- Product Knowledge
- Adherence to Policies and Procedures
- Employee Integrity
- Wait Time and Processing Time
- Speed Employee’s ability to connect emotionally and intellectually with each other.
WOW factor! Core Competencies addressed in the training:
- Customer service excellence (Hello how may I help)
- Communication with Customers Handling difficult customers and complaints Working customer service teams and team motivation
- Understanding the customer service processes
- Understanding customer experience
Empower your staff today!!!
For booking contact CCSP today. We Train, We Recruit, We Outsource. Contact information: Contact center Support Professionals
Facilitators: Erica Ayenuro
Venue: 7, Ikorodu Road, Maryland, Lagos, Nigeria