Business communication, whether written or spoken, is at the centre of all business transactions and engagements. Yet the ability to communicate effectively is becoming an increasingly rare skill especially among the younger generation of our workforce, no thanks to “freestyle” SMS messaging, and falling educational standards. This presents new challenges in professional business writing that sometimes lead to lost revenue and interpersonal conflicts. The problem is so endemic that it is no longer unusual to find quality assurance roles being created in many organizations to serve as gate-keepers that would trap that poorly worded business letter or report before it gets out. But because the gate keeper can only do so much, many leading organizations are exposing their employees to professional training on effective business writing skills, as part of their overall organizational development strategy. This course teaches participants to express themselves clearly and to the point in business and technical report writings.