Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and brand patronage. This can only be done by understanding the customer. This programme will expose participants to customer winning ways.
- Knowing the Customer
- The Use of Research in Quality Customer Service
- Identifying Customer Expectations
- Quality Customer Communications
- Pre and Post Sales Customer Care
- I.C.T. and Speedy Customer Service
- Achieving and Managing Customer Satisfaction.
- Customer Retention Strategies
Who Should Attend
Marketers, Salespersons, Front line staff and all employees that come in contact with external customers.