Customer Service Training: Critical Elements of Customer Service and Introduction to Customer Relationship Management
By: Development Alternatives and Resource Center (DARC)
Lagos State, Nigeria
Nov 13 - 27 Nov, 2014
To really succeed at work and business, it is important to be able to treat your customer with the respect they deserve. A satisfied customer will always come back to do business with you This Customer Service Training is designed to help people maintain better interactions with their customers. Topics to be covered include: Knowing who customers are and how to render great service; Meeting expectations; Communication skills; Telephone techniques; Dealing with difficult customers, people and challenges; and Strategies to make customers keep coming back.
Facilitators: Ms. Ngozi Ezi-Ashi and Ms. Ijeoma Egeonu
Venue: The Conference Room at Development Alternatives and Resource Center,2A, Akin Ademokoya Close, off Okupe Estate Road, beside St. Agnes Catholic Church, Maryland Bus stop, Maryland, Ikeja, lagos