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Quality Management Course

By: TSI Limited

Lagos State, Nigeria

14 - 16 Sep, 2015  3 days

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This three-day course introduces the new quality manager or professional to the two principal quality systems, well known quality tools and techniques and is interactive and thought provoking. Introducing a quality system into the organization or how to encourage the organization to adopt a quality culture are covered with practical advice and tips.

Course Objectives

Participants would learn to:

  • Understand how quality management fits into an organization
  • Appreciate how quality can lead to improved customer satisfaction
  • Learn how to use process improvement tools
  • ISO 9001 and the business excellence model
  • Understand the value of auditing and continual improvement
  • Ensure quality is in the culture of the organization.

Course Outline

  • Introductions
  • The development and evolution of quality management
  • Quality management principles
  • Quality management principles continues
  • The EFQM and the Excellence Model
  • Tools and techniques
  • Quality costs
Sizzler House, 33 International Airport Road, Ajao Estate, Lagos, Nigeria Sep 14 - 16 Sep, 2015
(Convert Currency)

+1-646-202-8832, +2348033467639, +2348023019508,

Dr. Richard Mayungbe
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