Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Dealing With Conflicts and Complaints

By: TSI Limited

Lagos State, Nigeria

07 - 09 Sep, 2015  3 days

Follow Event

  

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be appropriately managed so that the real issue is dealt with. How often have you, as a customer been on the receiving end of an inappropriate response from someone who has read you or the situation incorrectly?  This course introduces a model to enable you to identify appropriate tactics for managing issues with customers and avoiding potential conflict.

Course Objectives

  • Ability to deal with conflict and complaints with sensitivity and maturity 
  • Increased confidence and control when dealing with complaints
  • Turn customer complaints into opportunities for repeat and referral business

Course Outline

  • Common scenarios for customer conflict and complaints
  • Eliminating the causes of conflict and defensive behaviour
  • Dealing with difficult behaviours
  • The right intention: bringing out the best in people
  • The steps for dealing with complaints
  • Useful words and phrases
  • Turning complaints into opportunities
  • Case studies and workplace examples 
Sizzler House, 33 International Airport Road, Ajao Estate, Lagos, Nigeria Sep 07 - 09 Sep, 2015
NGN250,000.00
(Convert Currency)

+1-646-202-8832, +2348033467639, +2348023019508,

Related Courses
Cost Control Techniques Cost Control Techniques

3 days, 02 - 04 Jul, 2018 

2018-07-02 12:07:00
Lagos State, Nigeria

TSI Limited

To ensure effective financial management of a department or and even the entire organization, there is the need to ensure compliance with the approved budget while operational costs need to be ...

Contract and Procurement Fraud Course- Auditing the Procurement Process Contract and Procurement Fraud Course- Auditing the Procurement Process

3 days, 30 Jul - 01 Aug, 2018 

2018-07-30 12:07:00
Ogun State, Nigeria

TSI Limited

When establishing a management system, organizations have to put in place processes to control the purchasing of products (or services) and their verification. However, the way organizations consider ...

Certification In Supply Chain and Operations Management  Training (CISCOM) Certification In Supply Chain and Operations Management Training (CISCOM)

5 days, 04 - 08 Jun, 2018 

2018-06-04 12:06:00
Ogun State, Nigeria

TSI Limited

CISCOM is the FIRST certification to combine the supply chain management and operations management bodies of knowledge into a single integrated training program. Relevant, Current, Effective- The ...

Workplace Investigation and Interviewing Course Workplace Investigation and Interviewing Course

3 days, 22 - 24 Oct, 2018 

2018-10-22 12:10:00
Ogun State, Nigeria

TSI Limited

When fraud occurs or there is a misappropriation of assets, it is often difficult to know who is responsible among the staff members. Therefore, Investigation must take place. The course is designed ...