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Business Etiquette Course

By: TSI Limited

Lagos State, Nigeria

29 - 30 Oct, 2015  2 day

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Business Etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Course Objectives

After completing this course, participants will know how to:

  • Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships.
  • Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
  • Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
  • Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
  • Be a courteous traveler and prepare for international business trips.

Course Outline

1. Office protocol

  • Office etiquette
  • Understanding business etiquette
  • Maintaining a professional appearance
  • Cubicle and office etiquette
  • Practicing cubicle etiquette
  • Practicing office etiquette
  • Office relationships
  • Developing positive relationships with co-workers
  • Avoiding rumors and gossip
  • Developing relationships with superiors and staff

2. Professional conduct

  • Appropriate use of the Internet
  • Accessing the Internet
  • Ethical dilemmas
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • Personal issues in the workplace
  • Handling personal issues in the workplace

3. Communicating in the workplace

  • Introductions
  • Introducing people
  • Following etiquette while being introduced
  • Conversations
  • Making conversation
  • Etiquette in meetings
  • Understanding meeting protocol
  • Conducting yourself properly in meetings

4. Etiquette in communication

  • Telephone courtesy
  • Applying telephone courtesy
  • Using voice mails and speakerphones
  • E-mail etiquette
  • Using subject lines and e-mail signatures
  • Composing the body of e-mail messages
  • Writing guidelines
  • Formatting a business letter
  • Writing memos and informal letters

5.  Business functions

  • Attending business functions
  • Identifying types of business functions
  • Following etiquette at business functions
  • Business dining
  • Identifying table settings at formal dinners
  • Following etiquette for business dining
  • Handling utensils and napkins
  • Applying basic rules of dining etiquette

6.  Traveling for business

  • The courteous traveler
  • Being a courteous traveler
  • Being courteous on an airplane, on a train, or in a car
  • Following the rules of etiquette at hotels
  • International travel
  • Understanding cultural orientation
  • Showing respect to your hosts
Sizzler House, 33 International Airport Road, Ajao Estate, Lagos, Nigeria Oct 29 - 30 Oct, 2015
NGN250,000.00
(Convert Currency)

+1-646-202-8832, +2348033467639, +2348023019508,

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