Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Advanced Office Management and Administrative Skills

By: Tom Associates Training  

Lagos State, Nigeria

07 - 11 Sep, 2015  5 days

Follow Event   

  

To excel as a Senior Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

Broad Competencies Addressed:

  • Ability to prioritise and cope with multiple tasks
  • Ability to think as a manager – planning, making decisions and solving problems
  • Ability to improve communication skills to enhance relationships
  • Ability to manage your thoughts and Feelings and improve self-confidence
  • Ability to be assertive and therefore more effective in the workplace
  • Ability to understand and develop intrapersonal and interpersonal skills

Course Contents

DAY ONE

  • Taking Control of Your Work Life
  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • Controlling, prioritising and organising your work
  • Getting your paperwork under control
  • Streamlining your office systems
  • Making your office user friendly and efficient
  • Making a long term plan to create the best office in the organization.

DAY TWO

  • Essential Administrative Skills
  • Harnessing the power of the mind through Mind Mapping Techniques
  • Problem solving techniques
  • Managing meetings effectively
  • Working with more than one managers
  • Managing larger projects to meet deadlines.

DAY THREE

  • Vital Communication Skills
  • Different styles of communication
  • Learning to be more assertive
  • Win-win conflict resolution
  • Understanding and using body language
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • Creating an effective working relationship with any kind of boss.

DAY FOUR

  • Developing as a professional
  • Listening skills  seeking to understand before being understood
  • Management skills vs. Leadership skills
  • Painless methods for giving corrective Feedback
  • Best practices for delivering positive Feedback.
  • Self Empowerment and Self Management
  • Understanding the main causes of stress
  • The signs, symptoms, causes and triggers to stress
  • The essential skills of emotional intelligence
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development where to go from here        

DAY FIVE    

  • Managing the Organization’s Assets
  • The float or imprest
  • Tracking small cash expenses
  • Managing stores items
  • Control of Costs
  • Repairs and maintenance
  • Health and Safety
  • Security policy and management
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Sep 07 - 11 Sep, 2015
NGN155,000.00
(Convert Currency)

08033019120

Related Courses
Future-Ready Directors: Dynamic Board for Young Businesses Future-Ready Directors: Dynamic Board for Young Businesses

2 day, 05 - 06 Apr, 2018 

2018-04-05 12:04:00
Lagos State, Nigeria

Tom Associates Training

A Board of Directors for a business reflects some form of governance structure. Therefore, young businesses must understand that a dynamic Board of Directors will add a huge strategic value if the ...

Business Acumen Master Class: Transformative Learning of How the Business Makes Money Business Acumen Master Class: Transformative Learning of How the Business Makes Money

3 days, 25 - 27 Jul, 2018 

2018-07-25 12:07:00
Lagos State, Nigeria

Tom Associates Training

Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Therefore the focus of this course is to prepare ...

Frontline Leadership: Emerging Leadership Course Frontline Leadership: Emerging Leadership Course

3 days, 24 - 26 Jan, 2018 

2018-01-24 12:01:00
Lagos State, Nigeria

Tom Associates Training

The training course presents the basic principles that are the foundation of all the leadership activities and central to senior level effectiveness: Building and maintaining a positive, ...

Excessive Bank Charges: Calculation Techniques and Recovery Process Excessive Bank Charges: Calculation Techniques and Recovery Process

3 days, 02 - 04 May, 2018 

2018-05-02 12:05:00
Lagos State, Nigeria

Tom Associates Training

Most often, businesses do complain that accuracy of finance costs (Bank charges) to them is not clear or transparent.  The financial costs (bank charges) take prominence in amount in the annual ...