f

Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Advanced Office Management and Administrative Skills

By: Tom Associates Training  

Lagos State, Nigeria

07 - 11 Sep, 2015  5 days

Follow Event   

  

To excel as a Senior Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

Broad Competencies Addressed:

  • Ability to prioritise and cope with multiple tasks
  • Ability to think as a manager – planning, making decisions and solving problems
  • Ability to improve communication skills to enhance relationships
  • Ability to manage your thoughts and Feelings and improve self-confidence
  • Ability to be assertive and therefore more effective in the workplace
  • Ability to understand and develop intrapersonal and interpersonal skills

Course Contents

DAY ONE

  • Taking Control of Your Work Life
  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • Controlling, prioritising and organising your work
  • Getting your paperwork under control
  • Streamlining your office systems
  • Making your office user friendly and efficient
  • Making a long term plan to create the best office in the organization.

DAY TWO

  • Essential Administrative Skills
  • Harnessing the power of the mind through Mind Mapping Techniques
  • Problem solving techniques
  • Managing meetings effectively
  • Working with more than one managers
  • Managing larger projects to meet deadlines.

DAY THREE

  • Vital Communication Skills
  • Different styles of communication
  • Learning to be more assertive
  • Win-win conflict resolution
  • Understanding and using body language
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • Creating an effective working relationship with any kind of boss.

DAY FOUR

  • Developing as a professional
  • Listening skills  seeking to understand before being understood
  • Management skills vs. Leadership skills
  • Painless methods for giving corrective Feedback
  • Best practices for delivering positive Feedback.
  • Self Empowerment and Self Management
  • Understanding the main causes of stress
  • The signs, symptoms, causes and triggers to stress
  • The essential skills of emotional intelligence
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development where to go from here        

DAY FIVE    

  • Managing the Organization’s Assets
  • The float or imprest
  • Tracking small cash expenses
  • Managing stores items
  • Control of Costs
  • Repairs and maintenance
  • Health and Safety
  • Security policy and management
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Sep 07 - 11 Sep, 2015
NGN155,000.00
(Convert Currency)

08033019120

Related Courses
Prosperous Retail Business: The Essential Salesmanship and Customer Service Prosperous Retail Business: The Essential Salesmanship and Customer Service

3 days, 25 - 27 Oct, 2017 

2017-10-25 12:10:00
State, Nigeria

Tom Associates Training

This course is structured to take retail sales outlet team through: How to increase their mental agility so as to perform always at the very best How to bring high energy to bear for top performance ...

Organizing the Production Floor: The “Five S” System Way Organizing the Production Floor: The “Five S” System Way

2 day, 26 - 27 Oct, 2017 

2017-10-26 12:10:00
Lagos State, Nigeria

Tom Associates Training

The "Five S" System is a set of universal principles and activities that sustain high performance on the production floor of any company. The gains include: Uncluttered workplace, well ...

Bearing Maintenance and Lubrication Bearing Maintenance and Lubrication

5 days, 25 - 29 Sep, 2017 

2017-09-25 12:09:00
Lagos State, Nigeria

Tom Associates Training

Whenever wear and tear in the operation of plant and equipment is traced, it is often evident that lack of effective and appropriate lubrication and wrong application of bearings are largely ...

Frontline Leadership: Emerging Leadership Course Frontline Leadership: Emerging Leadership Course

2 month, 3 days, 11 Oct - 13 Nov, 2017 

2017-10-11 12:10:00
Lagos State, Nigeria

Tom Associates Training

The training course presents the basic principles that are the foundation of all the leadership activities and central to senior level effectiveness: Building and maintaining a positive, ...