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Branch Management Course

By: Tom Associates  

Lagos State, Nigeria

02 - 05 Jun, 2015  4 days

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Branch managers should create more customers, attend to more complex demands, sell more volumes and manage their subordinates.

To keep an eye on performance, branch managers must make their branch members perform for profit. 

Course Contents

DAY ONE

  • Branch Manager’s Role
  • Performance Management
  • Problems Solving
  • Technical Expertise
  • Employee Development/Training
  • Communication
  • Assuring Quality
  • Optimal Resource Availability
  • Maintaining Health, Safety & Environment
  • Promoting Change

DAY TWO

  • The Branch Manager’s Jobs
  • Understanding forces that affect the business
  • Planning
  • Organising
  • Directing
  • Controlling
  • Keeping a top-of-the-range Customer Service
  • Branch Manager’s Leadership Skills
  • Understanding leadership powers and their uses
  • Challenges of a Manager

DAY THREE

  • Knowledge of Basic Finance
  • Cost controls
  • Credit management
  • Performing for profit

DAY FOUR

  • Setting Targets for Branch Staff
  • Managing People
  • Appraising subordinates performance
  • Branch reports
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Jun 02 - 05 Jun, 2015
NGN130,000.00
(Convert Currency)

08033019120

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