Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

How to Create Positive Customer Experience

By: Tom Associates Training  

Lagos State, Nigeria

17 - 18 Sep, 2015  2 day

Follow Event

  

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Sep 17 - 18 Sep, 2015
NGN90,000.00
(Convert Currency)

08033019120

Related Courses
Mastering Negotiations: The Principles and Practice Mastering Negotiations: The Principles and Practice

3 days, 11 - 13 Oct, 2017 

2017-10-11 12:10:00
Lagos State, Nigeria

Tom Associates Training

A training programme whose contents have been developed around six “Key Negotiation Lessons,” namely: Avoiding unreasonable or arbitrary positions Avoiding letting prejudices show ...

Workforce Harmony and Excellent Collaboration Workforce Harmony and Excellent Collaboration

3 days, 27 - 29 Nov, 2017 

2017-11-27 12:11:00
Lagos State, Nigeria

Tom Associates Training

This programme is developed around Seven Key Collaboration Lessons for a harmonious workplace, namely: Avoid unreasonable or arbitrary positions Avoid letting prejudices show through Avoid ...

Managing Fleet for Profitability Managing Fleet for Profitability

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Lagos State, Nigeria

Tom Associates Training

This is a comprehensive fleet management course that covers important and vital aspects of the fleet life cycle. Fleet management practitioners and owners must keep abreast of the latest ...

Delivering Results through Teams Delivering Results through Teams

3 days, 27 - 29 Sep, 2017 

2017-09-27 12:09:00
Lagos State, Nigeria

Tom Associates Training

This training course Delivering Results through Teams will discuss the following: How to develop a team that delivers results through: Harnessing quality staff and aligning the employees efficiently ...