How to Create Positive Customer Experience

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

• Team spirit
• Knowledge of Internal-Customer concept
• Responsiveness and Time management
• Personal initiatives
• Interpersonal communications.