Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Effective Service Delivery

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

01 - 05 Jun, 2015  5 days

Follow Event

  

 At the end of the Workshop, participants should able to:

  • Deliver effective service to clients/customers
  • Establish performance standards
  • Develop a simple customer charter
  • Identify enabling and inhibiting factors that affect effective service delivery
  • Demonstrate skills for enhancing customer’s satisfaction.

 Workshop Content:    

 Topics to be delivered include, among others:

  • Overview of SERVICOM and Service Delivery
  • Client Charter Formulation and Implementation
  • Performance Indicators and Performance Monitoring Procedures
  • Management of Change
  • Effective Communication and Interpersonal Skills
  • Handling Customers Complaints

Target Audience:

The Workshop is designed for Senior Public Service Officers on GLs 10 - 14, i.e. SERVICOM Desk Officers, Nodal Officers, Public Relations Officers and their counterparts in the Private Sector. 

ASCON Complex, Topo, Badagry Jun 01 - 05 Jun, 2015
NGN75,000.00
(Convert Currency)

08120911200, 07082453811

NST PPC Advert
Related Courses
Consulting Skills and Techniques Consulting Skills and Techniques

5 days, 16 - 20 Jul, 2018 

2018-07-16 12:07:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

Participants will be equipped with a range of consulting skills, analytical tools and techniques for diagnosing Organisational problems and delivering effective solutions Key Benefits Opportunity to ...

Alternative Dispute Resolution Alternative Dispute Resolution

5 days, 02 - 06 Dec, 2018 

2018-12-02 12:12:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

Participants will be able to use new legislations mandating parties to adopt ADR as first line process for dispute resolution. Key Benefits  Exposure to ADR techniques and real life experiences ...

Emergency Management and Relief Operations Emergency Management and Relief Operations

5 days, 01 - 05 Jul, 2018 

2018-07-01 12:07:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

Participants  of this Emergency Management and Relief Operations training course will be equipped with requisite knowledge, skills and right attitudes to adopt current innovations in disaster ...

Waste and Safety Management Waste and Safety Management

5 days, 21 - 25 May, 2018 

2018-05-21 12:05:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

Participants of this Waste and Safety Management training course will be equipped with the needed skills , knowledge and attitudes for managing waste and safeguarding the environment for ...