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Effective Service Delivery

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

31 Aug - 04 Sep, 2015  5 days

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 At the end of the Workshop, participants should able to:

  • Deliver effective service to clients/customers
  • Establish performance standards
  • Develop a simple customer charter
  • Identify enabling and inhibiting factors that affect effective service delivery
  • Demonstrate skills for enhancing customer’s satisfaction.

 Workshop Content:    

 Topics to be delivered include, among others:

  • Overview of SERVICOM and Service Delivery
  • Client Charter Formulation and Implementation
  • Performance Indicators and Performance Monitoring Procedures
  • Management of Change
  • Effective Communication and Interpersonal Skills
  • Handling Customers Complaints

Target Audience:

The Workshop is designed for Senior Public Service Officers on GLs 10 - 14, i.e. SERVICOM Desk Officers, Nodal Officers, Public Relations Officers and their counterparts in the Private Sector. 

ASCON Complex, Topo, Badagry Aug 31 - 04 Sep, 2015
(Convert Currency)

08120911200, 07082453811