Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Effective Service Delivery

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

31 Aug - 04 Sep, 2015  5 days

Follow Event

  

 At the end of the Workshop, participants should able to:

  • Deliver effective service to clients/customers
  • Establish performance standards
  • Develop a simple customer charter
  • Identify enabling and inhibiting factors that affect effective service delivery
  • Demonstrate skills for enhancing customer’s satisfaction.

 Workshop Content:    

 Topics to be delivered include, among others:

  • Overview of SERVICOM and Service Delivery
  • Client Charter Formulation and Implementation
  • Performance Indicators and Performance Monitoring Procedures
  • Management of Change
  • Effective Communication and Interpersonal Skills
  • Handling Customers Complaints

Target Audience:

The Workshop is designed for Senior Public Service Officers on GLs 10 - 14, i.e. SERVICOM Desk Officers, Nodal Officers, Public Relations Officers and their counterparts in the Private Sector. 

ASCON Complex, Topo, Badagry Aug 31 - 04 Sep, 2015
NGN75,000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Emotional Intelligence and Effective Leadership (LDSD 609) Emotional Intelligence and Effective Leadership (LDSD 609)

5 days, 04 - 08 Dec, 2017 

2017-12-04 12:12:00
State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of the workshop is to expose participants to the importance of Emotional Intelligence to leadership success. What is to be ...

Leadership and Inter-Personal Relationship Skills (LDSD 613) Leadership and Inter-Personal Relationship Skills (LDSD 613)

5 days, 11 - 15 Dec, 2017 

2017-12-11 12:12:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of this workshop is to acquaint participants with Leadership and Inter-personal Relationship Skills What is to be ...

Workshop on Assets Management Workshop on Assets Management

5 days, 23 - 27 Nov, 2017 

2017-11-23 12:11:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The main goal of the Workshop is to equip the participants with requisite knowledge, skills and right attitude for managing assets in a way that will make them work to obtain the best possible ...

Maintenance/Works Management Workshop (LGSD 653) Maintenance/Works Management Workshop (LGSD 653)

5 days, 27 Nov - 01 Dec, 2017 

2017-11-27 12:11:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The Broad main objective of the Workshop is to provide participants with the opportunity to a acquire knowledge, skills and the right attitudes, which will enable them to develop a maintenance ...