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Effective Service Delivery

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

02 - 06 Nov, 2015  5 days

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 At the end of the Workshop, participants should able to:

  • Deliver effective service to clients/customers
  • Establish performance standards
  • Develop a simple customer charter
  • Identify enabling and inhibiting factors that affect effective service delivery
  • Demonstrate skills for enhancing customer’s satisfaction.

 Workshop Content:    

 Topics to be delivered include, among others:

  • Overview of SERVICOM and Service Delivery
  • Client Charter Formulation and Implementation
  • Performance Indicators and Performance Monitoring Procedures
  • Management of Change
  • Effective Communication and Interpersonal Skills
  • Handling Customers Complaints

Target Audience:

The Workshop is designed for Senior Public Service Officers on GLs 10 - 14, i.e. SERVICOM Desk Officers, Nodal Officers, Public Relations Officers and their counterparts in the Private Sector. 

ASCON Complex, Topo, Badagry Nov 02 - 06 Nov, 2015
NGN75,000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Postgraduate Diploma in Public Administration (PGDPA) (PASD 900) Postgraduate Diploma in Public Administration (PGDPA) (PASD 900)
On going

9 months, 30 days, 01 Oct - 30 Jun, 2018 

2017-10-01 12:10:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of this Course is to broaden the intellectual scope of participants; develop analytical and problem-solving capabilities of participants to enable them anticipate and respond to ...