Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Workshop on Customer Service Excellence: The Moment of Truth

By: Human Capital Associates

Lagos State, Nigeria

01 - 02 Apr, 2015  2 day

Follow Event

  

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customer’s needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”. Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image

Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos Apr 01 - 02 Apr, 2015
NGN60,500.00
(Convert Currency)

08068933608, 080291704916, 0805136594, 08184727337

Abiodun Odeyemi: M.Sc., (Managerial Psychology) An experienced management practitioner with over 20 years of post graduation experience spanning the manufacturing and Engineering services sectors of the economy. He will bring his experience to bear on this programme.Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
Advanced Leadership Skills Development Program Advanced Leadership Skills Development Program

5 days, 15 - 19 May, 2017 

2017-05-15 12:05:00
Canada

Human Capital Associates

The Advanced Leadership Development Skills program is designed to enhance and leverage the skills of highly accomplished, experienced leaders who want to apply their talents to solve significant ...

Leadership Challenges for 21st Century Managers Leadership Challenges for 21st Century Managers

3 days, 10 - 12 Apr, 2017 

2017-04-10 12:04:00
State, Nigeria

Human Capital Associates

The business world has changed; management was about pushing people to succeed. Leadership is about pulling people along to succeed. You require a new set of skill to make it to the top in a ...

Strategies for Finding and Winning New Businesses Strategies for Finding and Winning New Businesses

2 day, 25 - 26 Jul, 2017 

2017-07-25 12:07:00
Abuja FCT, Nigeria

Human Capital Associates

This workshop is designed for marketing and sales people. It focuses on customers development and management for profitable sales in marketing territories. ...

Centrifugal Pumps: Operation, Selection and Maintenance Workshop Centrifugal Pumps: Operation, Selection and Maintenance Workshop

5 days, 04 - 08 Sep, 2017 

2017-09-04 12:09:00
United Arab Emirates

Human Capital Associates

Pumps are essential components in almost all industries and required to meet system demands as well as operate safely, economically and reliably. This course will discuss the function of positive ...