Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Workshop on Customer Service Excellence: The Moment of Truth

By: Human Capital Associates

Lagos State, Nigeria

01 - 02 Apr, 2015  2 day

Follow Event

  

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customer’s needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”. Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image

Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos Apr 01 - 02 Apr, 2015
NGN60,500.00
(Convert Currency)

08068933608, 080291704916, 0805136594, 08184727337

Abiodun Odeyemi: M.Sc., (Managerial Psychology) An experienced management practitioner with over 20 years of post graduation experience spanning the manufacturing and Engineering services sectors of the economy. He will bring his experience to bear on this programme.Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
Facilities Maintenance Management Facilities Maintenance Management

4 days, 10 - 13 Oct, 2017 

2017-10-10 12:10:00
Lagos State, Nigeria

Human Capital Associates

Facility management is an interdisciplinary field primarily devoted to the maintenance and care of commercial or institutional buildings, such as hospitals, hotels, office complexes, arenas, ...

Under-Balanced Drilling Workshop Under-Balanced Drilling Workshop

5 days, 02 - 06 Oct, 2017 

2017-10-02 12:10:00
Egypt

Human Capital Associates

This course covers the integrated technologies involved in under-balanced drilling. Participants will learn the operation of an under-balanced drilling project and be able to make informed selections ...

Effective Maintenance Management Course for Generators and Diesel Engines  Effective Maintenance Management Course for Generators and Diesel Engines

2 day, 30 - 31 Oct, 2017 

2017-10-30 12:10:00
Lagos State, Nigeria

Human Capital Associates

The recurring problem of power outage in Nigeria due to inadequate supply of electricity has forced corporate organizations to embrace diesel engine generators as alternative source of power. This ...

Managerial Leadership Skills Development Program Managerial Leadership Skills Development Program

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
State, Nigeria

Human Capital Associates

Leadership is one of the most discussed and researched topics in the field of management. As one of the most elusive attributes that separate effective managers from less effective ones, the success ...