Workshop on Customer Service Excellence: The Moment of Truth
By: Human Capital Associates
Lagos State, Nigeria
Apr 01 - 02 Apr, 2015
In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customer’s needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”. Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image
Facilitators: Abiodun Odeyemi: M.Sc., (Managerial Psychology) An experienced management practitioner with over 20 years of post graduation experience spanning the manufacturing and Engineering services sectors of the economy. He will bring his experience to bear on this programme.Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Venue: Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos