Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Workshop on Strategic Customer Service Management: The Quality Improvement Process

By: Human Capital Associates

Lagos State, Nigeria

27 - 29 Jul, 2015  3 days

Follow Event

  

In today’s business environment, a key element of business practice is to position one’s product/service differently and create a unique image for it. To achieve this, excellent customer service management is very vital. It is superior service as perceived by customers that makes the difference between successful organizations and unsuccessful ones. This workshop will assist senior personnel who are managers of the front line staff to acquire better skills and strategies for excellent customer care and relationship building competencies.

Ostra Hall & Hotel, off Otunba Jobi Fele Way, Opposite NNPC Gas Station, Alausa, Ikeja, Lagos Jul 27 - 29 Jul, 2015
NGN75,500.00
(Convert Currency)

08068933608, 080291704916, 0805136594, 08184727337

Aderemi F. Adewale – B.Sc., M.Sc., MBA (Marketing) – An experienced management practitioner with over two decades of post graduation work practice. Mr. Adewale worked with McGraw-Hill Book Co. USA as the Academic Sales Representative for West Africa. He later joined The Boot Company Nig. Ltd. which later changed her name to (BCN PLC) as Area Sales Manager for West and North and he rose to become the General Manager / C.E.O of the company. Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
Just in Time Combating Waste in Manufacturing and Service Industries Workshop Just in Time Combating Waste in Manufacturing and Service Industries Workshop
On going

3 days, 11 - 13 Dec, 2017 

2017-12-11 12:12:00
State, Nigeria

Human Capital Associates

Just in Time (JIT) is a total commitment to excellence in manufacturing and service industries. That excellence is achieved primarily through the elimination of waste. JIT is viewed as an umbrella ...

Process Control and Instrumentation Workshop Process Control and Instrumentation Workshop

5 days, 18 - 22 Dec, 2017 

2017-12-18 12:12:00
United Arab Emirates

Human Capital Associates

This course covers the key aspects of current instrumentation and process control technology and is designed to enable maintenance personnel to carry out commissioning, calibration and maintenance of ...

Management Challenges for 21st Century Managers Management Challenges for 21st Century Managers
On going

3 days, 11 - 13 Dec, 2017 

2017-12-11 12:12:00
Lagos State, Nigeria

Human Capital Associates

Contemporary organizations are experiencing a number of important changes that revolves around achieving excellence. The inflexible, authoritarian management styles of the past have been replaced by ...

Accounting Skills Improvement Program Accounting Skills Improvement Program

3 days, 13 - 15 Dec, 2017 

2017-12-13 12:12:00
Lagos State, Nigeria

Human Capital Associates

This program is designed to update participant’s knowledge of new skills and also give them an in-depth understanding of new accounting and auditing practices, procedures and the management of ...