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Managing Difficult Situations and Officers in Organisation

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

02 - 06 Nov, 2015  5 days

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At the end of the workshop, participants should be able to:

  • Explain different perspectives of difficult situations
  • Recognize common difficult situations in organisations
  •  Identify factors responsible for making officers difficult
  •  Develop the ability to cope or affectively handle difficult situations and officers

Contents 

The workshop content covers the following topics:

  • Understanding the Frame work of Public Service Rules
  •  Perspectives of Difficult Situations
  •  Common Difficult Situations in Organisation
  •  Causes of Difficult Situations
  •  Approaches to Handling Difficult Situations
  •  Factors Responsible for Making Officers Difficult
  •  Types of Difficult Officers
  •  Management Strategies of Handling Difficult Officers
  •  Counselling and Rehabilitation Techniques
  •  Coaching and Mentoring Techniques

Target Audience

 The workshop is designed for Directing Staff, Heads of Department, Division/Unit, Management Staff and Personnel Managers etc.

Workshop Methodology

 Lecture, power point presentation, syndicate exercises, and discussion. 

ASCON Complex, Topo, Badagry Nov 02 - 06 Nov, 2015
NGN65,000.00 (This fee covers workshop materials, bags and certificate of attendance)
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08120911200, 07082453811

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