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Driving High Performance and Customer Service Excellence by Government Organisations

By: Lagos Business School   

Lagos State, Nigeria

01 - 04 Sep, 2015  4 days

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Public organisations are required to produce results in accordance to their mandates, increasing expectations of the citizens and political leadership in a cost-effective and results-oriented manner. Top public sector managers must learn the best strategies for leading their teams to get results, while themselves developing future leaders in the process. This intensive three- day course is meant to assist public sector managers to develop the learning that would enhance their performance leadership and change management skills.


  • The Social, Political and Regulatory Environment and National Competitiveness
  • Transformational/Transformative Public Sector Leadership
  • Collaborative Governance: Horizontal Collaboration and Public Private Partnerships
  • Navigating the Citizens – Government Relationship: Human Rights, Due Process and Public Accountability/Anti-corruption
  • Developing a Customer Service Vision
  • Building a Culture of Service in the Public Sector using TQM Approach
  • Project Planning, Monitoring and Control for Effective Execution: Public Sector Viewpoint
  • Managing Financial Resources/Risk Management to Deliver Better Public Services
  • Developing a Bottom line and Performance Management Template that Works

Participants’ Profile

  • Directors, GM's in government, commercial agencies and parastatals
  • Directors and asst. directors in the Federal and State Civil Service
  • Directors, general managers, DGMs and AGMs in Federal and State Executive and Regulatory agencies
  • Chairman, secretaries and supervising councilors in the Local Government Service
  • Deans, deputy registrars, heads of department in management roles in the Tertiary Education sector
Lagos Business School (LBS), Km 22, Lekki - Epe Expressway, Ajah, Lagos. Sep 01 - 04 Sep, 2015
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08025014623 - 4; 014546788

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