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Managerial Skills Appreciation:First Level Managers Programme

By: Tom Associates  

Lagos State, Nigeria

05 - 07 Aug, 2015  3 days

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This course is to introduce first level managers to office and business management by making them

  • Understand their roles within the changes that do affect business
  • Get clear the management styles that can affect their success
  • Develop the right competencies in the work environment, with their boss and also with peers and subordinates
  • Maintain necessary discipline at work
  • Know how their career can grow.

Course Contents


  • What Management is, What Process is.
  • Who is a manager?
  • Levels of Management
  • First Line Skills
  • Middle Line Skills
  • Top Line Skills
  • Managerial roles
  • Interpersonal
  • Informational
  • Decisional
  • Managerial Functions
  • Technical
  • Human
  • Conceptual
  • The challenges facing the 21st century manager


  • Determining the Vision, Mission and Positioning of a business
  • Result-based leadership - influencing others
  • Talent development - for self and others
  • Execution - getting things done
  • Making decisions and solving problems
  • Personal effectiveness - the 80:20 rule
  • Performing for profit - attention to cash flow


  • Customer service orientation
  • Understanding change - getting outdated things out
  • Managerial competencies and proficiency assessments
  • Competencies of Tomorrow’s Managers
  • Team Leaders
  • Internal Consultants
  • Great Communicator
  • Team player
  • Technology master
  • Problem solver
  • Ambassador
  • Change maker
  • The 21st century leader                
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Aug 05 - 07 Aug, 2015
(Convert Currency)


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