Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Front Desk and Customer Relations Skills

By: Tom Associates Training  

Lagos State, Nigeria

12 - 14 Aug, 2015  3 days

Follow Event

  

This course exposes the participants to:

  • How to develop a personal attitude for excellent service
  • Making the front desk/reception areas a desirable marketing office
  • Contributing to the building of customer service into a culture
  • Acquiring the skills for great human relations management
  • Appreciating the key role of Attitudes
  • Handling telephone communication effectively
  • Handling customer complaints professionally

Course Contents

DAY ONE

  • Reception Procedures and Processes:
  • Procedures for an Expected Visitor
  • Callers without Appointments
  • Time of Day Preference
  • Appointment Time Confirmation
  • Check-out Process at the Front Desk
  • Rules of Customer Relations
  • Manners, Culture and Personal Attitudes
  • Body Language: A Vital Skill for Front Officers
  • Etiquette
  • Proper conduct in the work and social environment
  • Understanding basic courtesies

DAY TWO

  • Building Self Confidence:
  • Assertiveness Skills
  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!
  • Making Waiting Easier
  • Handling Difficult Visitors Successfully

DAY THREE

  • Corporate Dressing and Grooming
  • General Business Outlook
  • Dress Code
  • Accessories
  • Keeping Notes on People - “Contact Management”
  • Career Enhancement for Front Office Personnel
  • Categories of career people
  • Employee perception of career growth and development
  • Basic requisites for career growth
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Aug 12 - 14 Aug, 2015
NGN110,000.00
(Convert Currency)

08033019120

Related Courses
Payroll Management, Compensation and Benefits Administration Payroll Management, Compensation and Benefits Administration

3 days, 20 - 22 Sep, 2017 

2017-09-20 12:09:00
Lagos State, Nigeria

Tom Associates Training

This is a course suitable for individuals administering the payroll function 'In-house' or managing providers of payroll services when outsourced. It is significant that every organization, ...

Stock Management and Control Training Stock Management and Control Training

3 days, 05 - 07 Jun, 2017 

2017-06-05 12:06:00
Lagos State, Nigeria

Tom Associates Training

This course delivers four broad competencies: Reasons for holding Stock Accurate Stock records Difference between Stock recording and Stock control Security of Stores. Course Contents Day One ...

Administrative Functions and Office Management Course Administrative Functions and Office Management Course

5 days, 14 - 18 Aug, 2017 

2017-08-14 12:08:00
Lagos State, Nigeria

Tom Associates Training

A training to deliver the requirements of Administrative Officers, so they are brought up-to-date with what is expected of them at all times. The contents will make administrative staff to be highly ...

Growing Distribution Channels Effectively Growing Distribution Channels Effectively

3 days, 27 - 29 Nov, 2017 

2017-11-27 12:11:00
Lagos State, Nigeria

Tom Associates Training

Channels must be managed in a coherent manner if the business will achieve increased and profitable turnover.  This programme will address the skill improvement and tool sharpening requirements ...