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Frontline Leadership: Emerging Leadership Course

By: Tom Associates Training  

Lagos State, Nigeria

06 - 08 May, 2015  3 days

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The programme presents the basic principles that are the foundation of all the leadership activities and central to senior level effectiveness:

  • Building and maintaining a positive, results-oriented work climate
  • Staying balanced in all approach to people and problems
  • Removing interpersonal barriers to understanding and cooperation
  • Keeping things moving towards better performance
  • Leading by providing positive examples

Course Contents

DAY ONE

  • The Manager/the Leader - Knowing the Difference
  • Role of frontline leader
  • Basic leadership styles
  • Influencing skills
  • An understanding of Leadership Powers
  • Leadership Behavioural Guidelines

DAY TWO

  • Coaching/guiding/developing staff
  • Learn how to coach for performance
  • Review different coaching models
  • Learn how to handle negative responses
  • Learn basics on developing employees
  • Effective delegation
  • Parity between Authority and Responsibility
  • Work Within the Organisational Structure
  • Adequate support
  • Accountability on results
  • Delegation consistency
  • Avoiding reverse delegation
  • Clarifying rewards
  • Effective communication
  • Developing Subordinates through Feedback
  • Team building/team leader skills

DAY THREE

  • Motivating others
  • Understanding motivation
  • How can a leader motivate others?
  • Ways employees react to frustration
  • Improving meeting outcomes
  • Effective use of time
  • Coping with pressures
  • Thinking commercially
  • Profiling the organisation
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. May 06 - 08 May, 2015
NGN110,000.00
(Convert Currency)

08033019120

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