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Customer Service Training

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

21 - 21 Feb, 2015 

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The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

 Learning Objectives

  •  Identify ways to establish links between excellence in customer service and your business practices and policies
  •  Develop the skills and practices that are essential elements of a customer service-focused manager
  •  Recognize what employees are looking for to be truly engaged
  •  Recognize who the customers are and what they are looking for
  •  Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
45,Lagos Street, 5th Floor Ebute Metta, Lagos Feb 21 - 21 Feb, 2015

07081901320

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