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Effective Service Delivery

By: WODIA Training Institute (WOTI)  

Lagos State, Nigeria

15 - 17 Sep, 2015  3 days

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  • Introduction to Effective Service Delivery-objectives and functions
  • Goal Setting and objectives
  • SMART Goals
  • Promotion of organization's culture, philosophy, values and vision
  • Identification of performance gaps
  • Management Functions, Planning, Organizing, Coordinating and Directing
  • Integrity and Service Delivery
  • Mobilizing Team Members for Goal Attainment
  • Evaluation, Training and Development
  • Effective Delegation
  • Effective Communication clarity, updates, feedback, stake holders involvement
  • Developing customers service support strategy
  • Employment of uniformity of standards for clients and stake holders
  • Establishing guidelines for performance appraisals

Who Can Attend?

All Officers both Male and Female in Public, Corporate, Private, Voluntary and Educational Institutions that wish to increase their Clients/Customers Data Base through outstanding Service Delivery.

WODIA Training Institute (WOTI), The Boat House, 21, Ogunnusi Road, Ogba, Ikeja, Lagos. Sep 15 - 17 Sep, 2015
NGN60,000.00 ( Sixty thousand Naira only) per head
(Convert Currency)


Organizations that send up to 10 participants will get 5%
Experienced and Expert Resource Persons will facilitate at this Program