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The Essential Skills for Customer Service Excellence: Master Class

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

09 - 10 Mar, 2015  2 day

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  •  Customer service excellence (Hello how may I help)
  •  Communication with Customers
  •  Handling difficult customers and complaints
  •  Working customer service teams and team motivation
  •  Understanding the customer service processes
  •  Understanding customer experience

Who should attend?

  •  Contact Centre Professionals
  •  Sales and Marketing Representatives
  •  Personal assistants and receptionist
  •  Order fulfilment professionals
  •  Secretaries and key account managers
  •  Back office support Staff
  •  Empower your Staff Today!!!
7, Ikorodu Road behind Brt bustop, Maryland, Lagos Mar 09 - 10 Mar, 2015
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Erica Ayenuro
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