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Open Training for Customer Service Managers

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

16 - 17 Mar, 2015  2 day

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It is countdown to the certified customer service manager training. Less than 30days to go! Do not miss this opportunity to enhance your career. *Enhance your Career to prepare for future opportunities.

Learning Outcomes:

  • Performance Management
  • Understanding Customer Service Performance
  • Setting Performance Objectives
  • Monitoring, evaluation and reporting
  • Reward and incentives for service professionals
  • Coaching Techniques for customer service managers and supervisors
  • Human Resource management
  • Motivating frontline service professionals
  • Managing customer service Team
  • Leadership theories
  • Empowering service professionals
  • Resource planning, Forecasting and hiring
  • Customer management
  • Customer segmentation
  • Understanding and managing key accounts Relationship management
  • Customer emotional intelligence
  • Customer loyalty, rewards, incentives and retentions
  • Effective communication
  • Communication approaches
  • Politeness theory
  • Utilizing communication channels
  • Personal effectiveness
  • Time management
  • Meeting management
  • Prioritization

 Hurry and register now!

Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Mar 16 - 17 Mar, 2015
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Mrs Erica Ayenuro