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Certified Administrative and Office Management Professional

By: Reenel Associates

Lagos State, Nigeria

01 - 03 Sep, 2015  3 days

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Benefits of attending:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Discover communication strategies needed for carrying out responsibilities in an effective manner.

Who should attend?

Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees

Program Outline:

  • The Role of the Office Manager/Administrator
  • Perception versus Reality
  • Competencies Required for Success
  • What It Takes to Be a Star at Work
  • Identifying Your Role
  • Effective Communication Skills
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Preparing a Professional Presentation


Lagos Sep 01 - 03 Sep, 2015
(Convert Currency)

08053338830, 08135880772

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