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Creative Retail Selling and Visual Merchandising - Accra

By: Reenel Associates

Ghana

16 - 27 Mar, 2015  12 days

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Benefits of attending:

By the end of the program, participants will be able to:

  • Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
  • Understand customer behaviour in a retail environment.
  • Use practical selling skills to guide their customers through a defined customer decision process.
  • Ensure a positive shopping experience.
  • Generate outstanding customer service.

Who should attend?

All retail sales staff as well as team leaders and supervisors accountable for sales.

Program Outline:

  • What Customers Really Want
  • Uncovering Your Customers Hierarchy of Needs
  • Understanding the Customer Decision Making Process
  • Why People Buy?
  • Helping Browsers Becoming Buyers
  • The Three Fold Process
  • The New Role of the Retail Sales People
  • First Impressions
  • Verbal and Non Verbal Responses in Sales
  • Probing and Opening

 

Accra Mar 16 - 27 Mar, 2015

08053338830; 08135880772

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