Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Implementing and Managing a Customer Complaints System - Abuja

By: Reenel Associates

Abuja FCT, Nigeria

06 - 08 Oct, 2015  3 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the concepts and importance of customer feedback.
  • Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Program Outline:

  • Introduction to Understanding Your Customers
  • Who Is Your Customer?
  •  Importance of Customers Feedback
  • Types of Customers
  •  Introduction to Complaints Management
  •  What Is a Complaint?
  •  What Are the Sources of Complaints?
  •  Why Should an Organization Seek Complaints?
  •  Complaints Are Golden Opportunities for Improvement
  •  Introduction to Complaints Management StandardBy the end of the program, participants will be able to:
  •  Understand the concepts and importance of customer feedback.
  •  Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Abuja Oct 06 - 08 Oct, 2015
NGN125,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Payroll: Preparation, Analysis and Management Payroll: Preparation, Analysis and Management

3 days, 09 - 11 Oct, 2017 

2017-10-09 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Employee costs from payroll and other benefits are among the largest costs in any company other than the Cost of Goods Sold (COGS), rent and depreciation. If you are in a goods producing organization ...

Maintenance Management Maintenance Management

3 days, 09 - 11 Aug, 2017 

2017-08-09 12:08:00
Abuja FCT, Nigeria

Reenel Associates

After this Maintenance Management training participant will understand the following: To develop an understanding of the role of the facilities manager To understand the requirements of facilities ...

Managerial Decision-Making and Problem-Solving Managerial Decision-Making and Problem-Solving

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Managers are constantly faced with solving complex problems and making critical decisions. If not handled properly, these problems can have severe negative effects on operations and profitability. ...

Administration and Office Management: Best practices and Technology Administration and Office Management: Best practices and Technology

5 days, 01 - 05 Dec, 2017 

2017-12-01 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication ...