f

Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Implementing and Managing a Customer Complaints System - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

12 - 16 Oct, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the concepts and importance of customer feedback.
  • Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Program Outline:

  • Introduction to Understanding Your Customers
  • Who Is Your Customer?
  •  Importance of Customers Feedback
  • Types of Customers
  •  Introduction to Complaints Management
  •  What Is a Complaint?
  •  What Are the Sources of Complaints?
  •  Why Should an Organization Seek Complaints?
  •  Complaints Are Golden Opportunities for Improvement
  •  Introduction to Complaints Management StandardBy the end of the program, participants will be able to:
  •  Understand the concepts and importance of customer feedback.
  •  Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Port Harcourt Oct 12 - 16 Oct, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Marketing Communications and Media Planning Workshop Marketing Communications and Media Planning Workshop

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Abuja FCT, Nigeria

Reenel Associates

'Advertising and marketing' communication is the art and business of developing and communicating messages which effectively provide consumers with information about products, services and ...

Customer Relationship Management (CRM): the Power of Information Customer Relationship Management (CRM): the Power of Information

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Customer relationship management software’s have become very popular in recent years. Extremely powerful and quite economic they hold promises of unparalleled customer insights leading to ...

Inventory Planning and Stock Control Inventory Planning and Stock Control

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Abuja FCT, Nigeria

Reenel Associates

After this Inventory Planning and Stock Control training participant will understand the following: To eliminate wasteful activities/costs To effectively record, manage and measure ...

Crisis and Media Management Workshop Crisis and Media Management Workshop

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

What do the 2010 British Petroleum spill, the disappearance of Malaysia Airlines flight MH 370, and the financial crisis of 2008 have in common? They were all unexpected crises that rocked the world ...