Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Implementing and Managing a Customer Complaints System - Lagos

By: Reenel Associates

Lagos State, Nigeria

06 - 10 Jul, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the concepts and importance of customer feedback.
  • Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Program Outline:

  • Introduction to Understanding Your Customers
  • Who Is Your Customer?
  •  Importance of Customers Feedback
  • Types of Customers
  •  Introduction to Complaints Management
  •  What Is a Complaint?
  •  What Are the Sources of Complaints?
  •  Why Should an Organization Seek Complaints?
  •  Complaints Are Golden Opportunities for Improvement
  •  Introduction to Complaints Management StandardBy the end of the program, participants will be able to:
  •  Understand the concepts and importance of customer feedback.
  •  Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Lagos Jul 06 - 10 Jul, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Introduction to Security Management Course Introduction to Security Management Course

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

This program, delivered by a highly experienced Arabic-speaking security expert, will provide participants with an insight into the fundamentals of managing modern and effective security operations. ...

Managing Time  and Stress Control Course Managing Time and Stress Control Course

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

The aim of this course is to help participants become more efficient and effective in managing their life. Participants on this interactive course will explore various time management skills and ...

The Power of the Effective Female Leader Course The Power of the Effective Female Leader Course

3 days, 08 - 10 Apr, 2019 

2019-04-08 12:04:00
Abuja FCT, Nigeria

Reenel Associates

This course creates confident and powerful female leaders: women who are ready to step up and be acknowledged for the great leaders they truly are. By the end of this course, participants will be ...

Managing Self and Leading Others Course Managing Self and Leading Others Course

3 days, 13 - 15 May, 2019 

2019-05-13 12:05:00
Abuja FCT, Nigeria

Reenel Associates

This course is designed for supervisors, managers, and individuals at any level within the organization, looking to sharpen their leadership capabilities, aspiring to learn more about themselves and ...