Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Implementing and Managing a Customer Complaints System - Lagos

By: Reenel Associates

Lagos State, Nigeria

06 - 10 Jul, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the concepts and importance of customer feedback.
  • Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Program Outline:

  • Introduction to Understanding Your Customers
  • Who Is Your Customer?
  •  Importance of Customers Feedback
  • Types of Customers
  •  Introduction to Complaints Management
  •  What Is a Complaint?
  •  What Are the Sources of Complaints?
  •  Why Should an Organization Seek Complaints?
  •  Complaints Are Golden Opportunities for Improvement
  •  Introduction to Complaints Management StandardBy the end of the program, participants will be able to:
  •  Understand the concepts and importance of customer feedback.
  •  Know the flow of customer feedback in an organization.
  •  Design a customer feedback system to enhance organizational performance.
  •  Improve existing system and benchmark against world class standards.
  •  Assess and audit complaints systems.

Who should attend?

Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems

Lagos Jul 06 - 10 Jul, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Competencies: Design, Development and Implementation Competencies: Design, Development and Implementation

3 days, 10 - 12 Jul, 2017 

2017-07-10 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Elevating the human resources practice in any organization and turning it into a systematic approach based on factual observations and numbers is how we will take the HR profession to the next level. ...

Key Managerial Skills for New Managers and Supervisors Key Managerial Skills for New Managers and Supervisors

3 days, 01 - 03 Aug, 2017 

2017-08-01 12:08:00
Abuja FCT, Nigeria

Reenel Associates

In today’s complex work environment, becoming a supervisor or a manager demands new skills and new approaches to getting things done. New managers and supervisors must now learn how to lead, ...

Successful Planning, Organizing and Control Successful Planning, Organizing and Control

3 days, 09 - 11 Oct, 2017 

2017-10-09 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Managers’ primary challenge is to get things done, effectively and efficiently, with and through people. This course introduces the four universal functions of management known as Planning, ...

Managerial Decision-Making and Problem-Solving Managerial Decision-Making and Problem-Solving

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Managers are constantly faced with solving complex problems and making critical decisions. If not handled properly, these problems can have severe negative effects on operations and profitability. ...