Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: How to Win and keep Customers - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

06 - 10 Jul, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

Who should attend?

Managers/supervisors and senior customer service staff

Program Outline:

  • Customer Service
  • Definitions and Concepts
  • Customer Service in a Competitive Environment
  • Competition is more on Service than Products
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • What is Quality Service?
  • Components and Gaps of Quality Service
  • Quality Requirements
  • The RATER Model and Service Quality Indicators
Port Harcourt Jul 06 - 10 Jul, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Middle Management Skills Middle Management Skills

3 days, 09 - 11 Aug, 2017 

2017-08-09 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Building effective managerial and leadership skills is critical to help you and your organization succeeds. This course is designed for helping both new and experienced managers develop advanced ...

Introduction to Security Management Introduction to Security Management

3 days, 05 - 07 Jun, 2017 

2017-06-05 12:06:00
Abuja FCT, Nigeria

Reenel Associates

This program, delivered by a highly experienced Arabic-speaking security expert, will provide participants with an insight into the fundamentals of managing modern and effective security operations. ...

The Power of Leaders The Power of Leaders

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

The course addresses the perennial differences between management and leadership. It aims at providing participants with an overview of emotional intelligence and examines some major leadership ...

Health, Safety and Environment Workshop Health, Safety and Environment Workshop

3 days, 04 - 06 Dec, 2017 

2017-12-04 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Who is responsible for health and safety in your organization? Who should be accountable to meet legal obligations in safety requirements? Through this course, it will be apparent that workplace ...