Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: How to Win and keep Customers - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

06 - 10 Jul, 2015  5 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

Who should attend?

Managers/supervisors and senior customer service staff

Program Outline:

  • Customer Service
  • Definitions and Concepts
  • Customer Service in a Competitive Environment
  • Competition is more on Service than Products
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • What is Quality Service?
  • Components and Gaps of Quality Service
  • Quality Requirements
  • The RATER Model and Service Quality Indicators
Port Harcourt Jul 06 - 10 Jul, 2015
NGN170,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
The Strategic and Breakthrough Selling Workshop The Strategic and Breakthrough Selling Workshop

3 days, 10 - 12 Jul, 2017 

2017-07-10 12:07:00
Abuja FCT, Nigeria

Reenel Associates

This sales course goes far beyond the transfer of information by enhancing core competencies in both functional and interpersonal areas. Its main purpose is to drive significant improvement in sales ...

Adaptive Leadership: Tools and Tactics Adaptive Leadership: Tools and Tactics

3 days, 01 - 03 Aug, 2017 

2017-08-01 12:08:00
Abuja FCT, Nigeria

Reenel Associates

The overall aim of this course is to provide participants with the competencies required to make their organizations thrive in a changing world. Participants on this interactive course will have the ...

Work-Life Balance: Maximizing Productivity and Quality of Life Work-Life Balance: Maximizing Productivity and Quality of Life

3 days, 03 - 05 Jul, 2017 

2017-07-03 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Many professionals consider that work life balance is impossible to achieve. This course will not prove them wrong. However, it will demonstrate how achieving such a balance is a journey filled with ...

Customer Relationship Management (CRM): the Power of Information Customer Relationship Management (CRM): the Power of Information

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Customer relationship management software’s have become very popular in recent years. Extremely powerful and quite economic they hold promises of unparalleled customer insights leading to ...