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Customer Service Excellence: How to Win and keep Customers - Lagos

By: Reenel Associates

Lagos State, Nigeria

13 - 24 Jul, 2015  12 days

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By the end of the program, participants will be able to:

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

Who should attend?

Managers/supervisors and senior customer service staff

Program Outline:

  • Customer Service
  • Definitions and Concepts
  • Customer Service in a Competitive Environment
  • Competition is more on Service than Products
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • What is Quality Service?
  • Components and Gaps of Quality Service
  • Quality Requirements
  • The RATER Model and Service Quality Indicators
Lagos Jul 13 - 24 Jul, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

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