Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: How to Win and keep Customers - Lagos

By: Reenel Associates

Lagos State, Nigeria

13 - 24 Jul, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Understand the importance of customer service in a competitive environment
  • Practice the techniques of managing customer expectations and delighting customers
  • Agree on a strategy to recover from major setbacks and regain the loyalty of customers

Who should attend?

Managers/supervisors and senior customer service staff

Program Outline:

  • Customer Service
  • Definitions and Concepts
  • Customer Service in a Competitive Environment
  • Competition is more on Service than Products
  • Establishing Winning Relationships
  • Customer Requirements for Quality
  • What is Quality Service?
  • Components and Gaps of Quality Service
  • Quality Requirements
  • The RATER Model and Service Quality Indicators
Lagos Jul 13 - 24 Jul, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Procurement and Managing Suppliers Procurement and Managing Suppliers

3 days, 03 - 05 May, 2017 

2017-05-03 12:05:00
Abuja FCT, Nigeria

Reenel Associates

At the end of this training participant will be able to understand the following:  To set up and manage a procurement activity  To select suppliers using appropriate evaluation ...

Management Skills and Techniques for Engineers Management Skills and Techniques for Engineers

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

This course offers engineers and technical staff who are making the transition to managerial and supervisory positions an excellent opportunity to understand the differences in mind-set between ...

Middle Management Skills Middle Management Skills

3 days, 09 - 11 Aug, 2017 

2017-08-09 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Building effective managerial and leadership skills is critical to help you and your organization succeeds. This course is designed for helping both new and experienced managers develop advanced ...

Learning and Development Framework: Practices and Trend Learning and Development Framework: Practices and Trend

3 days, 03 - 05 May, 2017 

2017-05-03 12:05:00
Abuja FCT, Nigeria

Reenel Associates

Employees continuously need to develop their knowledge, skills and abilities. This is crucial for them to maintain and develop operational capabilities and improve engagement and motivation levels. ...