Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Middle Management - Lagos

By: Reenel Associates

Lagos State, Nigeria

02 - 04 Jun, 2015  3 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyse basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behaviour
  • The Customer Service Mind set
  • Components of the mind set
Lagos Jun 02 - 04 Jun, 2015
NGN125,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Managing and Coordinating Training Managing and Coordinating Training

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Abuja FCT, Nigeria

Reenel Associates

Successful training events require a collaborative effort between training coordinators, trainers, participants and department managers. This course outlines training concepts and topics required to ...

Certified Public Relations Professional Certified Public Relations Professional

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

This course will take you step-by-step through proven best approaches to PR planning and management. By following these steps, PR professionals will achieve results that can be measured and reported ...

The Effective Female Leader The Effective Female Leader

3 days, 06 - 08 Dec, 2017 

2017-12-06 12:12:00
Abuja FCT, Nigeria

Reenel Associates

This course creates confident and powerful female leaders: women who are ready to step up and be acknowledged for the great leaders they truly are. By the end of this course, participants will be ...

The Power of Leaders The Power of Leaders

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

The course addresses the perennial differences between management and leadership. It aims at providing participants with an overview of emotional intelligence and examines some major leadership ...