Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Middle Management - Lagos

By: Reenel Associates

Lagos State, Nigeria

02 - 04 Jun, 2015  3 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyse basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behaviour
  • The Customer Service Mind set
  • Components of the mind set
Lagos Jun 02 - 04 Jun, 2015
NGN125,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Managerial Decision Making and Problem Solving Coure Managerial Decision Making and Problem Solving Coure

3 days, 27 - 29 May, 2019 

2019-05-27 12:05:00
Abuja FCT, Nigeria

Reenel Associates

Managers are constantly faced with solving complex problems and making critical decisions. If not handled properly, these problems can have severe negative effects on operations and profitability. ...

Advanced Supervisory Skills Leading and Managing Vendor Relations Course Advanced Supervisory Skills Leading and Managing Vendor Relations Course

3 days, 22 - 24 Apr, 2019 

2019-04-22 12:04:00
Abuja FCT, Nigeria

Reenel Associates

Building advanced supervisory skills is critical to help you and your organization succeed in challenging economic times. This course is designed for helping experienced supervisors develop advanced ...

Managing HR in The Digital world Course Managing HR in The Digital world Course

3 days, 20 - 22 May, 2019 

2019-05-20 12:05:00
Abuja FCT, Nigeria

Reenel Associates

With technologies evolving every day, the management of HR has become more and more challenging. This course is designed to help professionals in HR optimize their use of today’s technologies ...

Presentation Design and Delivery Course Presentation Design and Delivery Course

3 days, 18 - 20 Mar, 2019 

2019-03-18 12:03:00
Abuja FCT, Nigeria

Reenel Associates

Why is it that certain speeches and presentations last forever in our memories while others fade into oblivion by the time they are finished? Is it the topic, the speaker or the material used? On ...