Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Middle Management - Lagos

By: Reenel Associates

Lagos State, Nigeria

02 - 04 Jun, 2015  3 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyse basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behaviour
  • The Customer Service Mind set
  • Components of the mind set
Lagos Jun 02 - 04 Jun, 2015
NGN125,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Efficient Administration Skills Efficient Administration Skills

5 days, 10 - 14 Dec, 2018 

2018-12-10 12:12:00
United States of America (USA)

Reenel Associates

This course aims to help you raise your efficiency levels and develop competencies that will help you move up your career. You will understand the importance of being a team player and will give you ...

Warehouse Operation and Managements Warehouse Operation and Managements

3 days, 25 - 27 Jun, 2018 

2018-06-25 12:06:00
Abuja FCT, Nigeria

Reenel Associates

Inventories can reach millions and millions of dollars. You need the right and a good warehouse to store, keep and protect all those millions of dollars. In this course, we will discuss the best and ...

Public Relations and Media Skills Public Relations and Media Skills

3 days, 10 - 12 Sep, 2018 

2018-09-10 12:09:00
Abuja FCT, Nigeria

Reenel Associates

PR professionals should be prepared to use their skills to present a positive image of their company at all times. They must be prepared to respond quickly to any crisis that may arise. By putting ...

Effective Budgeting and Cost Control Effective Budgeting and Cost Control

3 days, 02 - 04 May, 2018 

2018-05-02 12:05:00
Abuja FCT, Nigeria

Reenel Associates

Planning and budgeting are must-have skills for all professionals regardless of their function or managerial level. This course covers the concept of budgeting as a planning tool, a financial device ...