Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Middle Management - Port Harcourt

By: Reenel Associates

Rivers State, Nigeria

15 - 26 Jun, 2015  12 days

Follow Event

  

By the end of the program, participants will be able to:

  • Analyse basic behavioural patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mind set and ways of developing it within their organization.

Who should attend?

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers.

Program Outline:

  • The Principles of Customer Service
  • Definition and Concepts of Customer Service
  • Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
  • The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behaviour
  • The Customer Service Mind set
  • Components of the mind set
Port Harcourt Jun 15 - 26 Jun, 2015
NGN270,000.00
(Convert Currency)

08053338830; 08135880772

Related Courses
Strategic Recruitment, Interviewing and Selection Course Strategic Recruitment, Interviewing and Selection Course

3 days, 03 - 05 Jun, 2019 

2019-06-03 12:06:00
Abuja FCT, Nigeria

Reenel Associates

Pressure on recruitment and selection units in organizations seems to be constant if not increasing with time. More is required with less. More effective and new recruitment channels have become a ...

Accounting and Budgeting Course Accounting and Budgeting Course

3 days, 17 - 19 Jun, 2019 

2019-06-17 12:06:00
Abuja FCT, Nigeria

Reenel Associates

Accounting and finance policies and procedures are the most efficient way to implement company-wide effective internal control tools in any organization. They are part of every business cycle: ...

Enterprise Risk Management Course Enterprise Risk Management Course

3 days, 25 - 27 Feb, 2019 

2019-02-25 12:02:00
Abuja FCT, Nigeria

Reenel Associates

Enterprise Risk Management known as (ERM) has evolved a lot since the seventies. From simply 'buying' insurance, it has now evolved and grown in importance to become a prime function in many ...

Contracts Administration Course: Understanding and Implementing Contractual Obligation Contracts Administration Course: Understanding and Implementing Contractual Obligation

3 days, 01 - 03 Apr, 2019 

2019-04-01 12:04:00
Abuja FCT, Nigeria

Reenel Associates

The overall aim of this course is to provide participants with the knowledge, concepts, skills and tools necessary to manage and administer contracts post award. Participants in this interactive ...