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Basics of Customer Service

By: Sijison Training

Lagos State, Nigeria

14 Apr - 14 May, 2015  2 month

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Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and use the basics of customer service, it is helpful to have monthly or quarterly training to emphasize and reinforce important customer service procedures. This set of modules is intended for anyone who needs to brush up on essential customer service skills. The lessons explore phone skills, service value, expectations, handling complaints, and other key areas.

Topics Covered

  • Promote your service value
  • Offer service to leave a lasting impression
  • Ensure that what you do matters
  • Apply the customer window characteristics of a value-centred organization
  • Understand what those you serve value
  • Selection values: understand what those you serve value
  • Experience chart applying service gap analysis learn to be on-stage to provide the best service
  • Take care of yourself to provide sustainable service package your service with warmth use
  • Effective phone skills when you can't say "yes" win over that difficult person turn lemons into lemonade
  • Handling complaints effectively
19, Town Planning Way, Ilupeju, Lagos Apr 14 - 14 May, 2015
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