Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Telemarketing - Using the Telephone as a Sales Tool

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

30 - 30 Jun, 2015 

Follow Event

  

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

Learning Objectives

  • Build trust and respect with customers and colleagues
  • Warm up your sales approach to improve success with cold calling
  • Identify ways to make a positive impression
  • Identify negotiation strategies that will make you a stronger seller
  • Create a script to maximize your efficiency on the phone
  • Learn what to say and what to ask to create interest, handle objections, and close the sale

Course Outline

Course Overview

  • Pre-Assignment Review
  • Verbal Communication
  • Being Yourself and Sounding Your Best
  • A Service Image
  • To Serve and Delight
  • What You Say and What it means
  • Planning the Ideal Answer
  • Exceptional Things about Telephone Sales
  • Building Trust
  • It’s More Than Just a Phase
  • Phases of Negotiation
  • Types of Negotiation
  • Communication Essentials
  • Active Listening Skills
  • Ten Ingredients for Good Communication
  • Asking Good Questions
  • Developing Your Script
  • The Basic Script
  • Sample Script
  • Making the Script Yours
  • Pre-Call Planning
  • Phone Tag and Call Backs
  • Following Up
  • Closing the Sale
  • Personal Action Plan
  • Recommended Reading List
  • Post-Course Assessment
45 Lagos street, Ebutte-Metta, Yaba, Lagos. Jun 30 - 30 Jun, 2015

07081901320

Related Courses
Motivating Your Workforce to Success Motivating Your Workforce to Success

2 day, 13 - 14 Nov, 2018 

2018-11-13 12:11:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create ...

Certified Business Management Booth Camp Certified Business Management Booth Camp

2 day, 18 - 19 Jun, 2018 

2018-06-18 12:06:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Owning or Managing a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to ...

Executive Administrative Personal Assistant Course Executive Administrative Personal Assistant Course

2 day, 27 - 28 Jun, 2018 

2018-06-27 12:06:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating ...

Certified Business Management Course Booth Camp Certified Business Management Course Booth Camp

2 day, 20 - 21 Jun, 2018 

2018-06-20 12:06:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an ...