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Handling Customer Complaints

By: Impact Training and Management Consulting Limited  

Lagos State, Nigeria

23 - 24 Jul, 2015  2 day

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Receiving customer complaints is inevitable in any business but handling those complaints can be challenging. Being able to listen, respond to and handle customer complaints in a positive manner is an important step in acquiring and retaining your customers. This course will challenge participants' belief in managing customer expectations of them and their organisation. Participants will leave the course with a personal action plan identifying the key changes to make, and the skills to practice.

10, Obokun Street, Off Coker Road, Ilupeju, Lagos Jul 23 - 24 Jul, 2015
NGN77,500.00
(Convert Currency)

08023060462

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