Workplace conflicts are very common and when they go unaddressed, they can have a negative impact on productivity and teamwork such as a tendency for morale to be lowered and decreased productivity. Those in management and leadership position must be skilled in conflict resolution techniques.
Constructive resolution of conflicts, however, requires specific skills, problem solving abilities and decision making skills.
Workplace mediation is an excellent substitute for traditional methods of work place grievance resolution which is usually cumbersome, adversarial, time and resource-consuming. Mediation helps to ensure a positive environment for maximizing employee productivity, innovation, collaboration and teamwork.
In this course, participants will:
- Identify and appreciate the nature, types and sources of workplace conflicts
- Understand the concept, context and objectives of alternative conflict resolution advocacy/initiative
- Identify the specific and relative roles of various stake-holders in the resolution process
- Become knowledgeable in the end-to-end process of workplace conflict resolution