“We find that most of the characteristics that differentiate the outstanding performers are these things that we call social and emotional competencies." -- Richard Boyatzis, 2008.
Emotional Intelligence is a crucial part of a leader’s repertoire. EI can make the difference between a highly effective and an average professional contributor.
Effective managers know that their impact comes not just from their professional skills and knowledge, but also from their ability to manage their emotions, understand and influence others, and successfully navigate through the jungle of organizational culture, politics, structures and processes.
The good news is that EI can be developed. And this course provides the knowledge; tools and resources that will help you assess your emotional competence and develop your emotional intelligence so it can be translated into personal effectiveness and competitive advantage for themselves and their organization.
This course will help participants to:
- Develop practical techniques to manage themselves and their teams productively in the face of challenges or stress
- Identify personal perspectives, beliefs and bias that hamper their effectiveness in working with others
- Learn the importance of resilience and adaptability in driving performance
- Gain an understanding of the importance of empathy in understanding and motivating others
- Learn how to leverage their own emotions, their understanding of others, and their knowledge of the organization’s culture, politics, and processes to collaborate across boundaries, and increase their impact and influence in today’s flatter, matrix organizations.