Advertisements do not sell goods; they only expose them to customers. What facilitates sales is the quality of the product/service as well as the satisfaction that will generate repeat patronage.
It is against this backdrop that this workshop is designed to acquaint participants with the rudiments of customer satisfaction through excellent service delivery.
At the end of the course, participants should be able to:
- Identify customers and communicate effectively with them
- Develop positive attitude for quality service
- Identify and proffer solution to customers’ needs
- Work in accordance with the culture of the organization
Marketing and Sales Officers, Supervisors, Servicom Desk Officers and all Officers responsible for service delivery
Lectures, Discussions, Syndicate Assignments, Film Shows, Case Study, Demonstrations and Role Play