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Extreme Client or Customer Care Course - Diploma Postgraduate

By: HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

United Kingdom

09 - 16 Sep, 2019  8 days

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GBP 6,000

By the conclusion of the specified learning and development activities of Customer Care Course, Delegates will be able to:

  • Demonstrate an understanding of value of front-line staff to organizational effectiveness,
  • Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clients’ needs,
  • Exhibit a ‘functional’ level of interpersonal relationship,
  • Communicate effectively with clients, colleagues, juniors and managers,
  • Demonstrate an understanding of the legal framework of client service,
  • Recall fundamental elements of the ‘Sale of Goods Act 1979’,
  • Recall the obligations of the retailer/ service provider under the ‘Sale of Goods Act 1979’,
  • Recall the obligation of the producer of goods and service, under the ‘Sale of Goods Act 1979’,
  • Demonstrate their ability to remain calm and courteous during unpleasant situations such as an encounter with an irate client,
  • Exhibit an understanding of the functioning of a ‘client-driven organisation’,
  • Exhibit an awareness of the high standard of service, which each client anticipates,
  • Demonstrate their ability to initiate improvements in client service,
  • Assist clients in solving their problems relating to products and service,
  • Illustrate their ability to manage internal and external customer/client care environments,
  • Demonstrate their expertise in leading a customer/client care team,
  • An understanding of the fundamentals of leadership and management,
  • Exhibit leadership in dealing with ‘the irate customer/ client’,
  • Provide examples of the legal application of ‘Fitness For Purpose’,
  • Demonstrate their ability to contribute to the maintenance of customer/ client loyalty,
  • Illustrate their understanding of the need to empower front-line staff to redress ‘dissatisfactory client/ customer situations’,
  • Exhibit a willingness to seek help and advice from colleagues and managers, when faced with difficult situations.

This Course is designed for:

  • Customer Service Representatives,
  • Sales Professionals,
  • Sales and Customer Service Supervisors and Managers,
  • Reception Administrators,
  • Front Line Workers,
  • Business Owners,
  • Entrepreneurs,
  • Anybody who comes into contact with customers
London Sep 09 - 16 Sep, 2019
GBP 6,000.00 + 300.00 (VAT)(The course cost does not include living accommodation. However, delegates are treated with the following: Continuous snacks throughout the Event Days; Hot Lunch on Event Days; City Tour; Hand-outs; Stationery.)
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Ms. Michelle +442071938392; +447487877573; +639368309409

We offer very attractive discount for groups of 3 and more people, from the same organisation, taking the same course. Courses are delivered in over 30 Cities including Miami, London, Dubai, Kuala Lumpur, Paris, Milan.
Prof. Dr. R. B. Crawford
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