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Creating Positive Customer Experience: The Edge

By: Budding Heights Development Company

Lagos State, Nigeria

02 - 04 Sep, 2015  3 days

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This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

Learning Objectives:

  • Developing Team spirit
  • Critical Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Learn to take Personal initiatives
  • Develop Interpersonal communications

Course Features:

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship management
  • Responsiveness and Time management
  • Interpersonal communications
  • Team spirit
  • Knowledge of Internal-Customer concept
  • Understanding how to set relevant Personal Standards
  • Personal initiatives

Course Benefits:

  • How Your Behavioral Styles Show Through.
  • Reading and Understanding Others’ Behavioral Styles
  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.
  • Emotional Intelligence in Service
  • Add emotional value to Service
  • Personal Technique for maximum emotional connectivity
  • Recover Dissatisfied Customers
  • Understand that service glitches can be an opportunity to build loyalty
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act upon Complaints
  • Achieve Customer ‘Feel Good’ Goals
Best Western Starfire Hotel, 128, Joel Ogunaike Street, GRA, Ikeja, Lagos. Sep 02 - 04 Sep, 2015
NGN120,000.00
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+234-8104951079, +234-7018817970