The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations-that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination.150 multiple choice questions and two constructed response (essay) questions.
Our preparatory class offers:
Detailed explanation of the CMQ/OE Body of Knowledge and tips for passing the certification examination. Body of knowledge that will be covered includes Leadership, strategic plan development and deployment, management element and methods, quality management tools, supply chain Management, customer focused organization, training and development
Quality Professional, Operations Managers, Engineering Managers, Service Quality Managers, Customer Service Professionals, Supply Chain Managers, General Managers, Human Resource. Specialists, Project Managers, Contact Centers Managers, Senior Managers, Supervisors , Workshop Engineers, Field Engineers, Management Representatives, Auditors and those willing to add value to their organization through application of the body of knowledge
- Candidates must have completed a degree from a college, university or technical school accredited by ASQ, at least 5 years of on-the-job experience in one or more of the areas of the
- Certified Manager of Quality/Organizational Excellence Body of Knowledge.
- A minimum of this five years’ experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
Duration: 3 Weekends