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Emotional Intelligence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

08 - 09 Dec, 2015  2 day

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NGN 25,000

The feelings those customers and others have about your organization and about each employee personally, has a direct impact on the bottom line. Quality service is what sets one organization apart from another.

  • This program designed by the world number one  customer service guru and founder of Service Quality Institute, John Tschohl, will help professionals;
  • Deliver quality service to their customers.
  • Provide methods on how to satisfy the needs of the demanding customer.
  • Offer techniques on how to relate better with co-workers.
  • Open line of communication with supervisors and team leads.
  • Improve on their attitude and frame of mind.
  • Feel more confident about themselves and their abilities.

Key Learning Outcomes

  • Impact of feelings in decision making processes
  • Feeling good about ourselves
  • Respect and customer's feelings
  • impact of feelings on Quality of service
  • Language of Positive Communication
  • Complaint Management
  • Service Recovery



Elomaz Hotels Maryland Lagos Dec 08 - 09 Dec, 2015
NGN 25,000.00(Includes Study pack)
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