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Business Etiquette Course
NGN 150,000
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Business Etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This training course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
Learning Objectives:
At the end of this session, participants will be able to:
- Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships;
- Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace;
- Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings;
- Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners;
- Identify formal table settings for business dining;
- Apply courtesy while on local and international business trips.
- Course Outline
- Office protocol
- Office etiquette
- Understanding business etiquette
- Maintaining a professional appearance
- Cubicle and office etiquette
- Practicing cubicle etiquette
- Practicing office etiquette
- Office relationships
- Developing positive relationships with co-workers
- Avoiding rumours and gossip
- Developing relationships with superiors and staff
Professional conduct
- Appropriate use of the Internet
- Accessing the Internet
- Ethical dilemmas
- Handling ethical dilemmas
- Maintaining loyalty and confidentiality
- Personal issues in the workplace
- Handling personal issues in the workplace
Communicating in the workplace
- Introductions
- Introducing people
- Following etiquette while being introduced
- Conversations
- Making conversation
- Etiquette in meetings
- Understanding meeting protocol
- Conducting yourself properly in meetings
Etiquette in communication
- Telephone courtesy
- Applying telephone courtesy
- Using voice mails and speakerphones
- E-mail etiquette
- Using subject lines and e-mail signatures
- Composing the body of e-mail messages
- Writing guidelines
- Formatting a business letter
- Writing memos and informal letters
Business functions
- Attending business functions
- Identifying types of business functions
- Following etiquette at business functions
- Business dining
- Identifying table settings at formal dinners
- Following etiquette for business dining
- Handling utensils and napkins
- Applying basic rules of dining etiquette
Traveling for business
- The courteous traveller
- Being a courteous traveller
- Being courteous on an airplane, on a train, or in a car
- Following the rules of etiquette at hotels
- International travel
- Understanding cultural orientation
- Showing respect to your hosts
Digital Age Halls, Capital Building, 332, Ikorodu Road, Idiroko Bus Stop, Near LASU Anthony, Lagos. | Jun 25 - 27 Jun, 2018 |
NGN 150,000.00 | |
+1-646-202-8832, 08033467639, 08023019508
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