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Business Etiquette Course

By: TSI Limited

Lagos State, Nigeria

10 - 12 Jul, 2017  3 days

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NGN 195,000

Business Etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This training course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Learning Objectives:

At the end of this session, participants will be able to:

  • Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships;
  • Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace;
  • Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings;
  • Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners;
  • Identify formal table settings for business dining;
  • Apply courtesy while on local and international business trips.
  • Course Outline
  • Office protocol
  • Office etiquette
  • Understanding business etiquette
  • Maintaining a professional appearance
  • Cubicle and office etiquette
  • Practicing cubicle etiquette
  • Practicing office etiquette
  • Office relationships
  • Developing positive relationships with co-workers
  • Avoiding rumours and gossip
  • Developing relationships with superiors and staff

 Professional conduct

  • Appropriate use of the Internet
  • Accessing the Internet
  • Ethical dilemmas
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • Personal issues in the workplace
  • Handling personal issues in the workplace

Communicating in the workplace

  • Introductions
  • Introducing people
  • Following etiquette while being introduced
  • Conversations
  • Making conversation
  • Etiquette in meetings
  • Understanding meeting protocol
  • Conducting yourself properly in meetings

Etiquette in communication

  • Telephone courtesy
  • Applying telephone courtesy
  • Using voice mails and speakerphones
  • E-mail etiquette
  • Using subject lines and e-mail signatures
  • Composing the body of e-mail messages
  • Writing guidelines
  • Formatting a business letter
  • Writing memos and informal letters

Business functions

  • Attending business functions
  • Identifying types of business functions
  • Following etiquette at business functions
  • Business dining
  • Identifying table settings at formal dinners
  • Following etiquette for business dining
  • Handling utensils and napkins
  • Applying basic rules of dining etiquette

Traveling for business

  • The courteous traveller
  • Being a courteous traveller
  • Being courteous on an airplane, on a train, or in a car
  • Following the rules of etiquette at hotels
  • International travel
  • Understanding cultural orientation
  • Showing respect to your hosts
Digital Age Halls,Capital Building,332,Ikorodu Road,Idiroko Bus Stop,Near LASU Anthony Lagos. Jul 10 - 12 Jul, 2017
NGN 195,000.00
(Convert Currency)

+1-646-202-8832, 08033467639, 08023019508

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