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Business Etiquette Online and Classroom Course

By: TSI Limited

Ogun State, Nigeria

19 - 21 Jun, 2024  3 days

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NGN 180,000

Venue: 4, Akinpelu Street, Lagos - Ibadan Express Road, Behind ENYO Petrol, Ibafo Bus stop, Ibafo, Ogun State. Online and Class room

Business Etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This training course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Learning Objectives:

At the end of this session, participants will be able to:

  • Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships;
  • Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace;
  • Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings;
  • Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners;
  • Identify formal table settings for business dining;
  • Apply courtesy while on local and international business trips.
  • Course Outline
  • Office protocol
  • Office etiquette
  • Understanding business etiquette
  • Maintaining a professional appearance
  • Cubicle and office etiquette
  • Practicing cubicle etiquette
  • Practicing office etiquette
  • Office relationships
  • Developing positive relationships with co-workers
  • Avoiding rumours and gossip
  • Developing relationships with superiors and staff

 Professional conduct

  • Appropriate use of the Internet
  • Accessing the Internet
  • Ethical dilemmas
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • Personal issues in the workplace
  • Handling personal issues in the workplace

Communicating in the workplace

  • Introductions
  • Introducing people
  • Following etiquette while being introduced
  • Conversations
  • Making conversation
  • Etiquette in meetings
  • Understanding meeting protocol
  • Conducting yourself properly in meetings

Etiquette in communication

  • Telephone courtesy
  • Applying telephone courtesy
  • Using voice mails and speakerphones
  • E-mail etiquette
  • Using subject lines and e-mail signatures
  • Composing the body of e-mail messages
  • Writing guidelines
  • Formatting a business letter
  • Writing memos and informal letters

Business functions

  • Attending business functions
  • Identifying types of business functions
  • Following etiquette at business functions
  • Business dining
  • Identifying table settings at formal dinners
  • Following etiquette for business dining
  • Handling utensils and napkins
  • Applying basic rules of dining etiquette

Traveling for business

  • The courteous traveller
  • Being a courteous traveller
  • Being courteous on an airplane, on a train, or in a car
  • Following the rules of etiquette at hotels
  • International travel
  • Understanding cultural orientation
  • Showing respect to your hosts
4, Akinpelu Street, Lagos - Ibadan Express Road, Behind ENYO Petrol, Ibafo Bus stop, Ibafo, Ogun State. Online and Class room Jun 19 - 21 Jun, 2024
NGN 180,000.00
(Convert Currency)

Prof. Richard Mayungbe +1-646-202-8832, 08033467639, 08023019508

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