Workers going through psychological imbalances can only be ameliorated through the services of a trained counsellors. Counsellors are needed in work setting to assist in the screening, hiring and placement of industrial personnel.
At the end of this session, participants will be able to:
- define what counseling is and how it differs from other sorts of help and communication;
- introduce some basic counseling skills such as active listening, mirroring, reflecting back, non-judgmental approach, working with difference, etc;
- recognize different forms of communication, verbal, unconscious, body language, etc;
- demonstrate therapeutic framework and the importance of boundaries;
- apply basic developmental theory based on psychodynamic principles
- provide a space for self-exploration and self-development.
The Role of Counseling
- Counseling defined; the purpose of counseling;
why do we need counseling; how counseling grew.
The Limits and Extent of Counseling
- Varieties of counseling, qualities and attributes of an effective counselor; maintaining and developing helping skills; limits of client/counselor relationship.
The Initial Counseling Session
- The counseling process; overview of Egan’s helping model; attending; developing rapport; responsibility; relaxation.
- Active Listening and Empathy
- Active listening; shadow side of listening;
empathy as a communication skill; the uses
of empathy; empathy as a core condition.
Supplement: Basic Counseling Skills Readings
Problem Exploration, Probing, and Questioning
- Helping clients tell their stories; assessment and learning; reluctant and resistant clients; probing; questioning skills.
Challenging and Confronting
- The goals of challenging; what needs challenging; helping clients challenge themselves; difficulties and benefits associated with confrontation.
- Developing programs for constructive change; helping clients create a better future; what do clients really want; what are clients willing to pay for what they want?
Management Aspects of Counseling
- Caseload management; records management; time and stress management
Helping clients develop strategies to get what they need and want; what’s best for the client; making plans.
- Introduction; helping clients become effective tacticians; getting along without a helper: developing social networks for supportive change; the shadow side of implementing change.
Advanced Counseling Skills
- Introduction; advanced counseling skills; when to refer a client; the process of referral; referral agencies
Supervision of Caseload Management
- Supervision methods; transference and counter transference; caseload management; caseload management concepts
Assessment and Report Writing
- Effective counseling; the value of experience; evaluating the effectiveness of counseling; observations; report writing