Workers going through psychological imbalances can only be ameliorated through the services of trained counsellors. Counsellors are needed in work setting to assist in the screening, hiring and placement of industrial personnel.
At the end of this session, participants will be able to:
Define what counselling is and how it differs from other sorts of help and communication;
Introduce some basic counselling skills such as active listening, mirroring, reflecting back, non-judgmental approach, and working with difference, etc;
Recognize different forms of communication, verbal, unconscious, body language, etc;
Demonstrate therapeutic framework and the importance of boundaries;
Apply basic developmental theory based on psychodynamic principles
Provide a space for self-exploration and self-development.
The Role of Counseling
The Limits and Extent of Counselling
The Initial Counselling Session
The counselling process; overview of Egan’s helping model; attending; developing rapport; responsibility; relaxation.
Active Listening and Empathy
Active listening; shadow side of listening;
empathy as a communication skill; the uses
of empathy; empathy as a core condition.
Supplement: Basic Counselling Skills Readings
Problem Exploration, Probing, and Questioning
Helping clients tell their stories; assessment and learning; reluctant and resistant clients; probing; questioning skills.
Challenging and Confronting
Management Aspects of Counselling
Helping clients develop strategies to get what they need and want; what’s best for the client; making plans.
Introduction; helping clients become effective tacticians; getting along without a helper: developing social networks for supportive change; the shadow side of implementing change.
Advanced Counselling Skills
Supervision of Caseload Management
Assessment and Report Writing