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Customer Relationship Management

By: Budding Heights Development Company

Lagos State, Nigeria

09 - 11 Mar, 2016  3 days

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NGN 80,000

This course will equip you with the skills needed to be an excellent customer service manager. It would teach you how to identify your customers and their unique needs, how to communicate in an assertive manner, how to solve customers’ problems and how to turn an unhappy customer to your biggest fan. It is an excellent Launch pad into a fulfilling career as a Customer Service Manager. It is guaranteed to be the most effective class with the use of manuals, workbooks and case studies.

Learning Objectives:

  • Who are your customers?
  • Understanding and meeting expectations
  • Meeting Expectations
  • Setting Standards
  • SMART Goals

Course Features:

  • Telephone Techniques
  • Communication Skills
  • Dealing with difficult people
  • Steps to Problem Solving
  • Resolving Conflicts
  • Service pride
  • Acting Assertively
  • Managing stress
Best Western Starfire Hotel, 128 Joel Ogunnaike Street, GRA Ikeja, Lagos Mar 09 - 11 Mar, 2016
NGN 80,000.00
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+234-8104951079, +234-7018817970