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Communication Excellence for Front-Line Staff

By: Budding Heights Development Company

Lagos State, Nigeria

20 - 22 Jul, 2016  3 days

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NGN 80,000

Diffuse difficult situations while strengthening positive interactions with customers. The results are quality service to customers and a more enjoyable work atmosphere.

Learning Objectives:

  • Identify different communication styles
  • Deal effectively with different customer personalities
  • Identify strategies for managing difficult interactions
  • Develop your communication skills - in person, on the phone, using voicemail or email
  • Apply skills to deepen your understanding of how verbal and nonverbal communication impact outcome
  • Apply the six key steps to rebounding and recovering from customer complaints
  • Manage stress in the moment and proactively

Course Features:

  • Self-assessment for insight into individual behaviour and how you work with others
  • Audio-visual resources to reinforce learning in an impactful manner
  • Role play to practice techniques and behaviours in a safe environment
  • Hands-on activities engage participants in demonstrating skills
  • Simulation activities to help transfer learned skills and behaviour to the working world

Course Benefits:

  • Greater job satisfaction
  • Master proven strategies for handling difficult people
  • Reduce stress from difficult situations
  • Enhance your reputation for quality service
  • Increase customer satisfaction
  • Build customer loyalty
Best Western Starfire Hotel, 128 Joel Ogunnaike Street, GRA Ikeja, Lagos Jul 20 - 22 Jul, 2016
NGN 80,000.00
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+234-8104951079, +234-7018817970