Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

06 - 09 Sep, 2016  4 days

Follow Event

  

NGN 136,500

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity:
  • Customer value proposition
  • Customer bonding
  • Customer mind-share
  • What is changing in the business?
  • Where opportunities and options exist for the competence enhancement
  • Agreement on service targets and specific actions

Course Contents

Day One

  • The Customer Perspective in the Balanced Scorecard
  • Personal Attitudes and Customer Service Experience
  • Understanding the Eight Customer Types

Day Two

  • Clarification of how sure employees are of what is expected of them
  • Verification of what obstacles there can be to quality service performance
  • Checking to see if particular service processes need to or can be redesigned
  • Checking on possible conflicting demands

Day Three

  • Long term relationship management
  • Communication skills for customer service

Day Four

  • Service recovery skills
  • Auditing service quality
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Sep 06 - 09 Sep, 2016
NGN 136,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
How to Find and Win New Business:Opening Doors and Converting Opportunities How to Find and Win New Business:Opening Doors and Converting Opportunities

3 days, 03 - 05 May, 2017 

2017-05-03 12:05:00
Lagos State, Nigeria

Tom Associates Training

The Focus of the How to Find and Win New Business: Opening Doors and Converting Opportunities training course are: How to plan prospecting for new customers How to position the organization and ...

Competencies in Human Resources Management: Basic Human Resources Management Competencies in Human Resources Management: Basic Human Resources Management

5 days, 09 - 13 Oct, 2017 

2017-10-09 12:10:00
Lagos State, Nigeria

Tom Associates Training

These Competencies in Human Resources Management: Basic Human Resources Management training courses will address the following Competencies Addressed Ability to adopt a strategic approach in human ...

Powerful Leadership Communication and Influence Management Powerful Leadership Communication and Influence Management

5 days, 14 - 18 Aug, 2017 

2017-08-14 12:08:00
Lagos State, Nigeria

Tom Associates Training

Powerful communication is the key to effective leadership. This is a five-day practical ways for workplace communication in a variety of ways that senior officials should master if they plan to ...

Mastering Tax Administration Mastering Tax Administration

3 days, 05 - 07 Jun, 2017 

2017-06-05 12:06:00
Lagos State, Nigeria

Tom Associates Training

In recognition of the difficulty accounting officers often encounter when dealing with and preparing tax computations and returns, this course has been specially designed to assist candidates to ...