Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

06 - 09 Sep, 2016  4 days

Follow Event

  

NGN 136,500

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity:
  • Customer value proposition
  • Customer bonding
  • Customer mind-share
  • What is changing in the business?
  • Where opportunities and options exist for the competence enhancement
  • Agreement on service targets and specific actions

Course Contents

Day One

  • The Customer Perspective in the Balanced Scorecard
  • Personal Attitudes and Customer Service Experience
  • Understanding the Eight Customer Types

Day Two

  • Clarification of how sure employees are of what is expected of them
  • Verification of what obstacles there can be to quality service performance
  • Checking to see if particular service processes need to or can be redesigned
  • Checking on possible conflicting demands

Day Three

  • Long term relationship management
  • Communication skills for customer service

Day Four

  • Service recovery skills
  • Auditing service quality
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Sep 06 - 09 Sep, 2016
NGN 136,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Protocol, Public Relations and Events Management Protocol, Public Relations and Events Management

5 days, 07 - 11 May, 2018 

2018-05-07 12:05:00
Lagos State, Nigeria

Tom Associates Training

The objectives of this Protocol, Public Relations and Events Management training course include to: Arrange and provide protocol services including logistics requirements. Organize travel ...

Enterprise Proficiency for Small and Medium Size Business Owners Enterprise Proficiency for Small and Medium Size Business Owners

5 days, 16 - 20 Jul, 2018 

2018-07-16 12:07:00
Lagos State, Nigeria

Tom Associates Training

For Small and Medium Enterprises (SMEs) today, competitors keep increasing. Every existing Small or Medium Enterprise owner should keep evaluating these competitive factors in the industry, keep ...

Talent Optimization Course Talent Optimization Course

4 days, 08 - 11 May, 2018 

2018-05-08 12:05:00
Lagos State, Nigeria

Tom Associates Training

Successful organizations, both public and private, are recognizing that the employee assessment and selection process must be viewed as part of a larger, inter-connected talent management strategy; a ...

Intenal Audit Course Intenal Audit Course

4 days, 11 - 14 Dec, 2018 

2018-12-11 12:12:00
Lagos State, Nigeria

Tom Associates Training

Course Contents DAY ONE Review and Appraisal of Operations  Compliance with policies, plans and procedures Safeguard of assets Detection and prevention of frauds Economical and efficient use of ...