Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Competencies in Service Strategy

By: Tom Associates  

Kwara State, Nigeria

21 - 25 Nov, 2016  5 days

Follow Event

  

NGN 136,500

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity:
  • Customer value proposition
  • Customer bonding
  • Customer mind-share
  • What is changing in the business?
  • Where opportunities and options exist for the competence enhancement
  • Agreement on service targets and specific actions

Course Contents

Day One

  • The Customer Perspective in the Balanced Scorecard
  • Personal Attitudes and Customer Service Experience
  • Understanding the Eight Customer Types

Day Two

  • Clarification of how sure employees are of what is expected of them
  • Verification of what obstacles there can be to quality service performance
  • Checking to see if particular service processes need to or can be redesigned
  • Checking on possible conflicting demands

Day Three

  • Long term relationship management
  • Communication skills for customer service

Day Four

  • Service recovery skills
  • Auditing service quality
37, Offa Road, GRA Ilorin, Kwara State Nov 21 - 25 Nov, 2016
NGN 136,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
NST PPC Advert
Related Courses
Stock Control and Management Training Stock Control and Management Training

3 days, 10 - 12 Oct, 2018 

2018-10-10 12:10:00
Lagos State, Nigeria

Tom Associates

This course delivers four broad competencies: Reasons for holding Stock Accurate Stock records Difference between Stock recording and Stock control Security of Stores. Course Contents DAY ONE ...

Multi-Year Budgeting for Public Sector Officers Course Multi-Year Budgeting for Public Sector Officers Course

5 days, 09 - 13 Jul, 2018 

2018-07-09 12:07:00
State, Nigeria

Tom Associates

The objective of the training is to expose participants drawn from the Budgeting department of the Planning Ministry as well as Officers responsible for Budget Preparation in all the other ...

Internet Security Awarenes Training Internet Security Awarenes Training

5 days, 26 - 30 Nov, 2018 

2018-11-26 12:11:00
Lagos State, Nigeria

Tom Associates

Course Contents DAY ONE Having a security mindset What is Internet Security? What is at risk? Identity theft - people impersonating you Data theft of valuable personal and official data Accounts ...

Enterprise Proficiency for Small and Medium Size Business Owners Enterprise Proficiency for Small and Medium Size Business Owners

5 days, 16 - 20 Jul, 2018 

2018-07-16 12:07:00
Lagos State, Nigeria

Tom Associates

For Small and Medium Enterprises (SMEs) today, competitors keep increasing. Every existing Small or Medium Enterprise owner should keep evaluating these competitive factors in the industry, keep ...