Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Competencies in Service Strategy

By: Tom Associates Training  

Kwara State, Nigeria

21 - 25 Nov, 2016  5 days

Follow Event

  

NGN 136,500

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity:
  • Customer value proposition
  • Customer bonding
  • Customer mind-share
  • What is changing in the business?
  • Where opportunities and options exist for the competence enhancement
  • Agreement on service targets and specific actions

Course Contents

Day One

  • The Customer Perspective in the Balanced Scorecard
  • Personal Attitudes and Customer Service Experience
  • Understanding the Eight Customer Types

Day Two

  • Clarification of how sure employees are of what is expected of them
  • Verification of what obstacles there can be to quality service performance
  • Checking to see if particular service processes need to or can be redesigned
  • Checking on possible conflicting demands

Day Three

  • Long term relationship management
  • Communication skills for customer service

Day Four

  • Service recovery skills
  • Auditing service quality
37, Offa Road, GRA Ilorin, Kwara State Nov 21 - 25 Nov, 2016
NGN 136,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Customer Care Essentials Customer Care Essentials

3 days, 21 - 23 Mar, 2018 

2018-03-21 12:03:00
State, Nigeria

Tom Associates Training

The programme focuses on the organization’s employees attaining: Excellent responsiveness in serving customers Good service ethics Creativity that can lead to new service advancements ...

Growing as an Entrepreneur - What Set Successful Entrepreneurs Apart Growing as an Entrepreneur - What Set Successful Entrepreneurs Apart

5 days, 23 - 27 Jul, 2018 

2018-07-23 12:07:00
Lagos State, Nigeria

Tom Associates Training

To choose a path of entrepreneurship is a very major decision. To some the feeling is very great. To those forced into the choice, it is with trepidation. This course breaks down the Entrepreneurial ...

Stock Management and Control Training Stock Management and Control Training

3 days, 06 - 08 Jun, 2018 

2018-06-06 12:06:00
Lagos State, Nigeria

Tom Associates Training

This Stock Management and Control Training delivers four broad competencies: Reasons for holding Stock Accurate Stock records Difference between Stock recording and Stock control Security of Stores. ...

Smarter Presentation and Persuasive Public Speaking Skills Smarter Presentation and Persuasive Public Speaking Skills

3 days, 07 - 09 Mar, 2018 

2018-03-07 12:03:00
Lagos State, Nigeria

Tom Associates Training

The Smarter Presentation and Persuasive Public Speaking Skills training addresses Sales presentation Proposals presentation Reports presentation. Participants also practice Technical lecture ...