Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Care Essentials

By: Tom Associates Training  

Lagos State, Nigeria

28 - 30 Jun, 2016  3 days

Follow Event

  

NGN 115,500

The training focuses on the organization’s employees attaining:

  • Excellent responsiveness in serving customers
  • Good service ethics
  • Creativity that can lead to new service advancements
  • Effective management of tough customers
  • Strong branding for the organization.

Broad Competencies Addressed

  • Ability to focus on service standards and improve on them
  • Ability to identify non-existing but desired standards in order to improve service processes
  • Ability to proactively manage customer complaints
  • Ability to solve problems
  • Ability to identify creative service approaches that customers may desire
  • Ability to proactively manage customer complaints or problems that may arise
  • Ability to solve inevitable problems and recover service if service problems arise

Course Contents

Day One

  • Customer Care - old order, new order
  • The “Moments of Truth”
  • Internal network of responsibilities to deliver service

Day Two

  • Preparing for Customer Interaction:
  • Steps to checking understanding - customers need to know they are understood
  • Culture
  • Integrated solutions

Day Three

  • Emotional energy
  • Service recovery techniques
  • Continuous improvement
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Jun 28 - 30 Jun, 2016
NGN 115,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Bank Lending and Credit Administration Bank Lending and Credit Administration

5 days, 09 - 13 Apr, 2018 

2018-04-09 12:04:00
Lagos State, Nigeria

Tom Associates Training

This is a most important role in Nigerian banks process of financial intermediation to develop businesses and the economy. Banks raise funds from surplus units and lend to the deficit units to ...

Stores Keeping and Inventory Management Stores Keeping and Inventory Management

3 days, 17 - 19 Jan, 2018 

2018-01-17 12:01:00
Lagos State, Nigeria

Tom Associates Training

Efficient warehouse operations do the followings: Understand the strategic importance of stores keeping and inventory management for company profitability Provide timely customer service to ...

Understanding Business Models: Innovations to Deliver Strategic Goals Understanding Business Models: Innovations to Deliver Strategic Goals

3 days, 22 - 24 Mar, 2018 

2018-03-22 12:03:00
Lagos State, Nigeria

Tom Associates Training

  Understanding Business Models: Innovations to Deliver Strategic Goals is a robust opportunity to plan for the future of the business. Course Contents DAY ONE Creating New Models Central ...

Finance for Non-Financial Managers Finance for Non-Financial Managers

5 days, 09 - 13 Apr, 2018 

2018-04-09 12:04:00
Lagos State, Nigeria

Tom Associates Training

Exposure of managers to important financial concepts in day-to-day business transactions. It will help them take better decisions on the basis of financial implications on the business. It will also ...